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Trust Me, I'm a CSM
Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
Podcasting since 2021 • 19 episodes
Trust Me, I'm a CSM
Latest Episodes
The End of Customer Success...?
Hosts Valerio and William discuss how market and industry challenges from 2020-2023 have influenced the evolution of the CSM role in 2024 and beyond.
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Season 1
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Episode 19
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26:35
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The Value Episode
Hosts Valerio and William are joined by Ty Friend to discuss value and value engineering, a relatively new concept in the world of SaaS and emerging technology. We cover questions such as: Is value subjective? Is engineering value an art or a s...
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Season 1
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Episode 18
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41:08
Why do we do QBRs?
Our guest this time around is Rebecca Wilde who has over six years in client-facing and Customer Success roles. Almost every CSM has their own take on QBRs, and we address some of the most common misconceptions in this episode, answering questi...
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Season 1
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Episode 17
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39:40
The Customer Success Platform... Opportunity or Burden?
Valerio and William welcome Justin Bradley, a veteran of both cybersecurity and customer success. In this episode, we tackle such thorny questions as:- Why do you need a Customer Success Platform?- When is the right time for compani...
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Season 1
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Episode 16
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41:46
Are Customer Success and Project Managers Frenemies?
Hosts William and Valerio speak to Carlynn McCarthy, a Professional Services Project Manager who has worked at a number of small and large, on-premises and SaaS companies working on large-scale enterprise customer implementations. ...
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Season 1
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Episode 15
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40:02
