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Trust Me, I'm a CSM
Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
Trust Me, I'm a CSM
The End of Customer Success...?
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William Belcher & Valerio Bianconi
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Season 1
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Episode 19
Hosts Valerio and William discuss how market and industry challenges from 2020-2023 have influenced the evolution of the CSM role in 2024 and beyond.
