.jpg)
Trust Me, I'm a CSM
Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
Trust Me, I'm a CSM
Executives vs End Users
•
William Belcher & Valerio Bianconi
•
Season 1
•
Episode 1
In our first ever episode, Valerio and I discuss the various challenges of being a CSM and running a CSM team. Some key topics covered include :
- What actually is a CSM?
- Should you spend more time with senior stakeholders or the team who actually uses your product day-to-day?
We finish with an industry spotlight by exploring what it's like to be a CSM at a cybersecurity company.
