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Trust Me, I'm a CSM
Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
Trust Me, I'm a CSM
You're comping me on what, now???
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William Belcher & Valerio Bianconi
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Season 1
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Episode 2
This episode, Valerio and William welcome Marije Skobe-Pilley as their guest speaker. Marije has extensive experience as a CSM and Team Lead. Topics covered include:
Should CSMs be commercially driven?
Are Customer Success roles recession-proof?
How should CSMs manage stakeholders from across various teams in their account?
