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Trust Me, I'm a CSM
Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
Trust Me, I'm a CSM
Isn't a CSM Just a Fancy Account Manager? The View From outside SaaS
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William
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Season 1
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Episode 4
Our guest speaker today is Murat Mendi, who has worked as a CSM as well as IT manager and a variety of different roles on both sides of the vendor/customer divide. Listeners can enjoy our views on :
Do non-SaaS IT companies need a Customer Success organization?
How do more traditional IT providers view customer success?
Why do software companies decide not to invest in Customer Success?
