Still & Standing Podcast™ (formerly Redefine Your Struggle™) by, Amy McCann

When Credentials Disappoint: What Hiring for Presence Taught Me

• Amy McCann • Season 2 • Episode 9

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🎙 When Credentials Aren’t Enough and Longevity Loses Its Appeal
Bonus Episode | Still & Standing Podcast

Description:
How do we avoid disappointment before it begins?

In this short bonus episode, I explore two often-overlooked blind spots: assuming longevity equals success, and assuming credentials guarantee connection.


Whether interviewing a long-married couple or hiring for care, it’s easy to lean on surface-level signals of trust based on years together or work experience.

But what if presence matters more?

I share a behind-the-scenes story from my experience hiring home health nurses and how bringing a beginner’s mind to the table helped me move beyond repeated disappointment to find not just competence, but high-quality, long-term care partners.

This episode invites you to reconsider how you evaluate connection — and how curiosity may be the missing piece when credentials fall short and connection doesn’t follow.

🎧Early Listener Link

🧑‍🧑‍🧒 US Home Care Crisis Resource