Managing Dental Drama
Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
Managing Dental Drama
Smelling the Smoke – Preventing Angry Patients
Angry patients are certainly more common these days. It seems to take so little for them to escalate and either verbally express their feelings or potentially worse – take to the web to leave a negative review. These angry patients often leave team members and practice owners baffled, confused, and demoralized. In this series of episodes, Dr. Kuba and Bethany discuss a variety of ways that teams can prevent angry patient explosions. In the first episode of this series, Dr. Kuba and Bethany discuss the importance of consistent and deliberate observation in a practice. Incorporating regular evaluation is critical to ensure that all team members receive consistent observation and feedback on their interactions with patients.
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