Managing Dental Drama
Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
Episodes
249 episodes
Insurance MAD World Part One
Have you been asking yourself lately, “Where is all the money going?” Or have you noticed that certain procedures are simply less productive than they used to be? Maybe you’ve even wondered to yourself, “I feel like I’m working harder and makin...
The Saga of Estimating and Explaining Insurance
Today’s episode continues the saga from last week’s episode (“Are Accurate Estimates Important?”). Dr. Kuba continues to unpack details about a disgruntled parent in her practice that ended up with an unexpected bill of $1,700. Today, they disc...
Are Accurate Estimates Important?
Today’s episode jumps straight into the deep end of managing a practice. Dr. Kuba shares about a disgruntled parent in her practice that ended up with an unexpected bill of $1,700. Travel together with Dr. Kuba and Bethany as they discuss step ...
Am I Sabotaging My Practice?
As an addendum to last week’s “Money Matters” episode, Dr. Kuba and Bethany dig into the various ways that a team member can unintentionally sabotage a practice. While collections (last week’s episode) is foundational to practice success, there...
Money Matters
Collecting money in a practice tends to be one of the more difficult tasks. At times, odd emotions get in the way. Sometimes we feel guilt over charging a patient for something they need, a service they receive. We attempt to lighten the gui...
DRI Fails
Last week’s episode probably sounds like a beautiful pipe dream….so today, Dr. Kuba asks the hard question, “Can you really truly pass things off to team members?” She and Bethany discuss the times where tasks are passed off and teams either fa...
What is a Directly Responsible Individual?
Check this episode out in both video and audio! Today, Dr. Kuba and Bethany discuss a foundational management strategy called “Directly Responsible Individuals” or as Kuba refers to “The Tag-You’re-It Person”. They discuss what a DRI and how it...
The Importance of Patient Care
Need a little motivation for today? Bethany gets on a self-proclaimed soapbox today, but hopefully one that will inspire and encourage all dental professionals today. She shares of a recent encounter she had with a health provider that reminded...
Encore Performance
Encore Performance: While disgruntled patients have always been a reality, they seem to be growing in number. The combination of massive social and economic changes has turned even some of the nicest patients into grumps. In this world-wide ris...
Medical Emergencies Matter
In a residual theme of “going deep”, Dr. Kuba and Bethany dig into a weighty and important topic today – medical emergencies. Together they reflect on several REAL scenarios that recently occurred in the dental field. They discuss the appropria...
Dr. Kuba’s Therapy Session
Dr. Kuba spills the beans today. In complete vulnerability she discusses the recent opening (and closing) of her second location. She unpacks all of the emotions and thought that went into turning the page on this new and exciting venture in he...
Going Deep – Stress, Relationships, and Isolation
Bethany and Dr. Kuba take a more serious tone today as they address the very real hardships of leadership, management, and practice ownership. The bottom line is – it is extremely difficult. Struggling to successfully manage a dental practic...
Is AI Taking Over?
So, what is all the buzz about AI? Dr. Kuba wants to know and puts Bethany on the spot for her take on AI. Together, they discuss what this new trend is and if it is truly something new and exciting. Bethany shares some of her client’s exper...
Management Tool Kit: Salary Review
One of the most common questions that Bethany gets is, “When should I give a raise?” In this episode, Dr. Kuba and Bethany unpack the mystery of salary and hourly increases. Their advice is to ensure that the team has a clear understanding o...
Real vs. Not Real
Are you ever stuck in a situation in your practice where you wonder – is this happening elsewhere? Or am I the only one? Bethany gets the opportunity to field “real vs. not-real” questions from her clients all the time. She often helps them dec...
Patient Retention = A Big Deal
So what is the big deal with patient retention? Dr. Kuba and Bethany dig into this topic today to discuss why this buzzword is so prominent amongst dentists and consultants alike. Bethany discusses multiple different ways to look at the categor...
Dentist Arrested??
It’s all over the news. Impossible to miss, unfortunately. Dr. Kuba and Bethany grab their vomit bags and discuss this news story. This is every practice owner/team’s nightmare…..this kind of national story that brings scathing comments, negati...
Olympic Inspiration
Are you watching the Olympics? Well, Bethany is. She admits that the only thing on her TV for the last week has been the Olympics. She draws inspiration from these athletes in today’s episode and challenges all listeners to harness the power of...
Leadership Fails
Today, we turn the tables and ask the question…..What if the leaders are failing? It is, no doubt, a question that has nagged at the back of some of our listener’s minds. It is a valid question, albeit uncomfortable, but valid. So, Dr. Kuba and...
Snow, Ice, Practice Closure. Oh my!
Closing the practice for a day, two, or five is an extremely difficult decision. Whether it is due to snow, a water leak, or a broken compressor, there are multiple factors when considering a practice closure. In this episode, Dr. Kuba and Beth...
Feedback Free Society
Have you noticed the fragility of the human psyche? One harsh word can crumble someone’s confidence or inflame it. In the workplace, corrective feedback has become incredibly challenging. Leaders must delicately balance corrective conversations...
Insurance Saga 2026
It has been a while since Bethany and Dr. Kuba have tackled the ugly topic of insurance. They jump right into tough topics in their first 2026 episode together! Insurance ranks at the top of their list. After a recent incident with a parent ...
Behind the Scenes with Bethany’s Husband
Meet Bethany’s husband! He gets put on the spot today to answer some burning questions. As a high school economics and government teacher, his insight into current economic trends is always a support for Bethany as she consults with her clie...