Managing Dental Drama
Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
Managing Dental Drama
How to Give Brain-Friendly Feedback
Dr. Kuba inserts some drama of her own into today’s episode! She discusses the difficulty of sharing feedback with a colleague of her own. So, Bethany offers her own advice. Throughout fifteen years of consulting, Bethany has had to work diligently on the art of giving feedback, and parenting a tween has furthered her desire to perfect the craft. She shares a four step process that she discovered from an excellent Youtube resource (see link below). Step one is asking a micro-yes question. Step two is giving data points. Step three is sharing an impact statement. Step four is asking a question to allow the feedback-receiver to participate in the dialogue. Following this simple process should allow even the most difficult feedback to be easier and more successful.
- How to Give Feedback - https://www.youtube.com/watch?v=wtl5UrrgU8c
Previous Episodes Worth Revisiting:
How to Have Corrective Conversations with Employees
Opening the Lines of Communication to Avoid Team Drama
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