Managing Dental Drama
Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
Managing Dental Drama
Real Life Online Patient Reviews and How We Responded
Are you paralyzed in fear each time you read a negative patient review? Or do you avoid reading patient reviews because of the stress they cause? Positive and negative dental patient reviews are unfortunately a fact of life, and they deserve our attention.
Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:
- The importance of either personally reading reviews or assigning a member on your team to consistently read and respond to reviews
- Positive and negative reviews give us an opportunity to improve our team and dental practice
- Responses to reviews can be creative and complex as long as we keep patient privacy in mind
- Reviews and our responses allow potential new patients to see what our dental practice, doctor, and team value and the experience that we deliver on a daily basis
- Dr. Kuba gives us a front row seat to three negative reviews and her team’s response to those reviews
.jpg)