No Show
No Show is about the business of travel: hotels, tourism, technology, changing consumer tastes, the conference industry, and what you actually get for $50 worth of resort fees.
Hosts Jeff Borman and Matt Brown explore the intersection of design, architecture, place, emotion, and memory. When we travel, we pass through these intersections, supported by a massive business infrastructure and a fleet of dedicated (and patient) service professionals.
Want to be a No Show sponsor, or partner up with us to cover your event? Contact our front desk and let's talk.
Episodes
80 episodes
Will AI Kill the OTAs?
AI's true impact on travel remains deeply speculative, with companies scrambling to stake claims while few concrete applications deliver true transformation. But everyday uses like dynamic pricing, translation tools, chatbots, and trip planning...
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23:33
Tiffany Cooper on Mandarin Oriental's Plans for the Americas
How has Tiffany Cooper been so successful for so long? By bringing mind, soul, and spirit to the hotel industry. She's Head of Development, Americas for Mandarin Oriental Hotel Group, which for 5 decades has been owner and operator of some of t...
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26:58
The Grand Designs of Tonya Almallah Schmitt
As founder and creative director of the boutique interior design firm AIDT Designs, Tonya is changing the way we think about boutique hotel, resort, and lifestyle design. Whether design property in the Keys or reimagining a resort brand from th...
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27:26
Urban Cowboy's Lyon Porter
Lyon Porter is one of the most talked-about hoteliers of our time. Alongside co-founder and partner Jersey Banks, he transformed a five-room Brooklyn townhouse into the first Urban Cowboy. The industry, and the media, pay close atte...
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29:31
On The Road With Ben Hill, Minor League Baseball's Storyteller
There are dream jobs, and then there are jobs like Ben Hill's. Ben's Baseball Traveler newsletter is part culinary adventure, part architecture column on stadiums new and old, part...
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27:27
Rocco Bova's Profit-Sharing Hotel Business Model
From New Delhi to the Yucatan Jungle, from the Indian Ocean to the Caribbean, Rocco Bova has crisscrossed the world, defining what luxury hotels are and can be. The My Humble House founder talks about building a profit-sharing hospitality compa...
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26:05
Heather Heverling from Audley Travel
Jeff and Matt speak with Heather Heverling, President and Managing Director of Audley Travel, about the stratospheric rise of bespoke travel, the purchasing power of solo female travelers, the growing desire for unique in-country experiences, t...
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26:50
Glenn Haussman
Glenn Haussman's podcast No Vacancy is essential listening for anyone in the business, featuring notable names in the industry, coverage of major events, and reportage on ideas and economics. He joins us to talk luxury, labor costs, practicing ...
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34:46
Big Questions about Hotels (Spring 2025 Edition)
Questions like:What's the secret number hotel people really care about?Is the hotel market oversaturated in the U.S.?Are there any markets that really are oversaturated though?What's an underserved luxury market?...
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37:47
U.S. Tourism in Crisis: Aran Ryan on Travel, Tariffs, and Trade
Fear, money, and restrictions are a combustible mixture in any business sector, but in travel it can be a death knell for some businesses. The tariff situation is changing daily, and while the emphasis has been on physical goods, there is a gro...
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23:13
What Exactly Is Regenerative Tourism?
Regenerative tourism focuses on leaving places better than you found them, supporting local economies, preserving culture, and protecting the environment. How does that translate to street-level tourism? Does the term "regenerative" suffer from...
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22:36
Mysteries of Air Traffic Control with Greg Aretakis
Flying through a perfect storm of staff shortages, archaic technology, DOGE crosshairs, and mounting safety concerns, America's air traffic control system stands at a critical crossroads. So, how can we fix all this? Master of the Air Greg Aret...
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33:41
8 Solutions for Overtourism
Overtourism is one of those sprawling topics that everybody in the travel business has opinions on. Solutions are a bit more complicated, but let's dig in with tourism taxes, diversionary tactics, bans on cruise ships, the rise of "de-marketing...
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22:49
Travel Journalist Carley Thornell
On a stunningly regular basis, Pulitzer Prize winner Carley Thornell delivers insightful stories about sustainability, design, adventure, health, and travel. We talk space tourism, secret hotels, how people think about luxury, what Trump 2.0 me...
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26:55
View From The Wing's Gary Leff
When people say that someone needs no introduction, we think they're talking about View From The Wing's Gary Leff. He is one of the world's foremost experts in miles, points, and frequent business travel. Gary talks with us about th...
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33:35
Zach Demuth from JLL's Hotels and Hospitality Group
The hardest working man in hotel research talks with us about the state of hotel brand acquisitions, optimism among investors about urban markets and luxury assets, and how hotels can learn from Taylor Swift (can't we all?). Plus: What'...
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34:25
Fake Listener Mailbag - 2024 Edition
Rejoice America, Jeff and Matt answer critical questions from fake listeners. If we could change one thing about the travel industry, what would it be? What are some of the best travel and travel business articles we've read this year? What's t...
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25:44
The State of Hotel Loyalty Programs
CBRE's Rachel Rothman and Christine Bang understand hotel brand performance and equity analysis like very few others in this business. We talk about the overall health grade they'd give to hotel loyalty programs, what we mean when we talk about...
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28:06
Warm Cookies and Changing Skies: The Evolution and Future of Air Travel with Greg Aretakis
If Greg Aretakis had a coaching tree, it would literally include every CEO and high-ranking executive in the airline industry. We talk with the Midwest Express Airlines president about the much-needed role of mid-sized airlines, how antitrust i...
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33:15
Hotel Valuation with Steve Rushmore
Steve Rushmore can tell you everything, and I mean everything about your hotel. His "Rushmore Approach" for allocating a hotel’s total value is the stuff of lore, but how do you even begin to evaluate a hotel's worth? What are all the ...
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26:31
What's In The Air?
When we fly, most of us have no idea what kind of plane we're on, we just get in and go. Travel and airline journalist Edward Russell tells us what kinds of planes dominate the U.S. market, why they dominate the market, how long planes stay in ...
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25:48
Travel Journalism with JD Shadel
Are "sensory inclusive" cities possible? Why do we take the basic UX of airports, hotels, and public spaces for granted? What's the report card on hotel and travel company marketing to LGBTQ+ audiences? What's the problem with carbon offsets? A...
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32:25
Holly Zoba, Pioneer of Travel Marketing
Like a prophet emerging from the haze of the Arizona desert, our guest Holly Zoba leads hospitality brands to the promised land. She has decades of experience in hotel sales and marketing, and has founded, co-founded, or been essential to compa...
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25:57