Contact Centre Focus

Welcome to Contact Centre Focus, your go-to podcast for industry insights and expert advice tailored specifically for advisors, agents, salespeople, team leaders, managers, and directors of contact centres. 

Join your hosts, Bob Morrell & Jeremy Blake, renowned sales trainers and executive coaches from Reality Training, as they share their wealth of knowledge from training thousands of people in contact centres worldwide.

Our mission? To empower you and your team, ensuring that your contact centre, be it a call centre, web chat team, or virtual setup, thrives in today's modern world. Expect actionable tips to enhance customer engagement, boost results, and refine your leadership and management techniques.

We're here to challenge behaviours, delve into leadership strategies, and explore management-related topics. Whether it's highlighting best practice or questioning the status quo, we'll provide fresh ideas and perspectives to inspire and invigorate. 

Original music composed by Charlie Morrell.