Re-contracting. The vital underused approach for leaders to learn to change team or individual performance.
When a new set of behaviours or approaches is required, re-contracting is an effective way to make change happen. This can also be used to deal with individuals who are stuck or being difficult and disruptive. In the same way a contract expires and it needs renewing, so can teams require this form of re-negotiation.
In this episode we take time to explain the concept and look at situations where this method can work. Hear about how two people we worked with, one who rocketed her web chat team’s performance and another who turned a difficult working relationship into a far more productive one through successful re-contracting.
When it comes to change, people often confuse different with difficult and this is why taking the time to draw up a new way of working is essential.
Find more useful and essential contact centre development from realitytraining.com
Re-contracting. The vital underused approach for leaders to learn to change team or individual performance.
When a new set of behaviours or approaches is required, re-contracting is an effective way to make change happen. This can also be used to deal with individuals who are stuck or being difficult and disruptive. In the same way a contract expires and it needs renewing, so can teams require this form of re-negotiation.
In this episode we take time to explain the concept and look at situations where this method can work. Hear about how two people we worked with, one who rocketed her web chat team’s performance and another who turned a difficult working relationship into a far more productive one through successful re-contracting.
When it comes to change, people often confuse different with difficult and this is why taking the time to draw up a new way of working is essential.
Find more useful and essential contact centre development from realitytraining.com