Understand ROLES: How Does Status Damage Your Contact Centre?

In the second of our 6-part DRIVES series, Bob & Jeremy explain the vital function of Roles and its impact on team dynamics within contact centres.

• Are you using your power and authority as a manager in the right way to foster collaboration within your team?
• Do you ensure your team understand their roles and play to their strengths, making decisions within their defined responsibilities?

This episode shows you how breaking down hierarchical barriers and encouraging open communication can engage and maximise the potential of your contact centre team members.

Download to listen now, and please rate, review and share this episode with your colleagues! Look out for Integrity, the third part of our series, coming soon!

Find more useful and essential contact centre development from realitytraining.com