How does integrity work in your contact centre? How does it help us to collaborate?
If it is at the heart of what you do, then consistency is easy. If it isn’t, then collaboration becomes almost impossible. A lack of integrity totally undermines any reputation you are trying to build. It could be individuals, teams, or managers who work against integrity. In contact centres how does language remove integrity?
In this short podcast Bob and Jeremy define the importance of integrity, and how, if you agree on that consistency then collaboratively, this will help your organisation to thrive.
Please listen, comment and share – this follows the first two episodes of this series, Discretion and Roles. Look out for Vision – coming soon!
Find more useful and essential contact centre development from realitytraining.com
How does integrity work in your contact centre? How does it help us to collaborate?
If it is at the heart of what you do, then consistency is easy. If it isn’t, then collaboration becomes almost impossible. A lack of integrity totally undermines any reputation you are trying to build. It could be individuals, teams, or managers who work against integrity. In contact centres how does language remove integrity?
In this short podcast Bob and Jeremy define the importance of integrity, and how, if you agree on that consistency then collaboratively, this will help your organisation to thrive.
Please listen, comment and share – this follows the first two episodes of this series, Discretion and Roles. Look out for Vision – coming soon!
Find more useful and essential contact centre development from realitytraining.com