Mastering the Art of Dealing with Know-It-Alls: A Guide for Home Inspectors

We all know them – the clients, or worse, their father-in-law, who think they've mastered the art of home inspection. Armed with a smartphone and a couple of YouTube tutorials, they're ready to school the pros! 😅 So listen in!

What if you could effortlessly manage know-it-alls in your professional life, particularly during home inspections? Imagine the power you'd possess if you could navigate these challenging personalities without giving in to a tedious war of proving who knows more. Welcome to our enriching conversation where our guest David and I enlighten you on how to handle such situations without losing your cool.

Our discussion doesn't just stop at dealing with know-it-alls. We dive into the intriguing world of the Dunning-Kruger effect, a psychological phenomenon where we often overestimate our knowledge, and the dangers that lurk in the presumption of knowing more than we actually do. We also examine the thin line separating a regular know-it-all from someone with a narcissistic personality disorder. As home inspectors, we often encounter clients who think they know more than us, mastering the art of dealing with these personalities is an invaluable skill.

In this exciting episode, David and I share our proven strategies on maintaining your professionalism when dealing with know-it-alls during home inspections. We offer insights on using these encounters as a mirror to reflect on our self-confidence and humility. Moreover, we provide practical tips on integrating the know-it-all into the inspection process without losing control. So, buckle up and join us for this insightful journey that promises to amplify your ability to handle challenging personalities in professional situations.

Check out our home inspection app at www.inspectortoolbelt.com
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*The views and opinions expressed in this podcast, and the guests on it, do not necessarily reflect the views and opinions of Inspector Toolbelt and its associates.

Transcript

Ian Robertson
Welcome back to Inspector Toolbelt Talk everyone, we have on the Swede himself. How are you, David?

David Nyman
Doing well, how you doing, Ian?

Ian Robertson
Hey, not bad. You know, it’s gonna be a special episode when you’re on. So thank you for taking the time.

David Nyman
You always say that, makes me feel really special.

Ian Robertson
Well, you’re a busy guy. You’re not, you’re not that special. But let’s be honest. But you’ve been a busy guy, you’ve been working on testing a lot of stuff with our app, meetings with the devs, and things like that, we actually have quite a bit going on. We’re working on our big push for teams, lots of teams scheduling and admin features for home inspection companies that have multi inspector. So looking forward to that, how’s that going?

David Nyman
Yeah, no, it’s really exciting to see the progress they’re making, we got plans for, you know, looks like it’s going to be a tiered rollout, you know, a few functions at a time. But they’re starting with the big things to make sure, you know, the teams can get started.

Ian Robertson
And in the meantime, we got all those, I don’t want to call them smaller features, but a lot of asked for a lot features that we’re pushing out in the interim with it. So yeah, we’ve been busy over here. Lots of stuff going on.

David Nyman
Yeah. And I’m really excited about the one performance update that we have coming out, at least in early testing. It looks very promising so..

Ian Robertson
Oh, where the inspection template loads faster.

David Nyman
Yeah.

Ian Robertson
I know. I’m, I’m stoked about that. I was testing that today, too. And I’m like, oh, yeah, yeah, guys are gonna like this one. But we’re going to talk today actually, about a different subject than our app, we kinda digressed a little bit there. We’re going to talk about basically how to deal with a know-it-all. I think it’s an ironic subject too, but you had sent this to me as a subject, but we’re paid to know stuff as home inspectors. So we’re paid know-it-all’s about your home. But we’re not talking about that, we’re talking about the quintessential, we show up on inspection, and as home inspectors, I’ve had it happen more times than I can count, the client thinks he knows more than me or the father-in-law thinks he knows more than me or the agent. Man, I had this one story of an agent and not to get too deep into it. But every time I went to say something, he would try to anticipate what my next few words would be. And he’d interrupt and throw it in there. And he was like, wildly off. But he just was so convinced that he was he was right. We’ve all had that.

David Nyman
That’s the stuff for comedies right there.

Ian Robertson
Well, we should do a podcast on Dunning and Kruger effect. But that’s for, that’s for a different situation there. But it’s something that we have to deal with. I find it frustrating. And it’s a niche within a niche because it’s not just dealing with a difficult client because they’re not necessarily being difficult on purpose. Like they’re not making trouble. They just think they know it all. So you actually sent some information over, some good suggestions on how to how to deal with that in our day to day life as home inspectors. I think it’s worth noting though, that two extremes there’s a normal know-it-all. And then there’s someone who has a, they call it a Cluster B personality disorder, basically a narcissist. So a narcissistic personality disorder, NPD, what is that? I’m not a psychiatrist.

David Nyman
Exactly, me either. No, I was interesting. So it could be like the article said that it could actually be a mental disorder that’s causing people to act that way. And as with everything, you know, it’s it’s a lot of technical jargon. But you know, it’s someone that just needs to be admired and adored by others, think they’re super important, exaggerating everything about themselves, thinking they’re unique, like the world revolves around them. So we might see some of these traits in a person that’s a know-it-all. But maybe it’s not necessarily to the point where it’s a personality disorder, but it is a possibility too that we could be dealing with someone that has NPD.

Ian Robertson
Yeah, and I mean, we kind of throw that word around narcissist lately, like when somebody just things too much of themselves, we say, Oh, he’s a narcissist. That’s a real thing, though. There’s people out there that just, I mean, serial killers. They tend to be narcissists. Hopefully, you know, we’re not inspecting for serial killers, you know? Oh, yes, this locked room in your basement will work out fantastic for whatever you have planned. You know? But really, we’re just talking about the average know-it-all. We all tend to think more about what we know than we actually do. I mean, let’s go back to that Dunning and Kruger thing. Look, look that up. It’s, pop culture uses it as a way to say dumb people think they know more than they do. But it’s actually Dunning Kruger effect affects us all. Basically, we don’t have a baseline for how much how little we know about something. So we make a baseline up in our head. And we think we know more than we do. It’s kind of like I build a table. I’ve never built a table before. So hypothetically, I built tables before, I build a table, I’m like, this table is amazing. Then a carpenter comes and he says, Oh, that’s nice. Here. Let me build a table. And then you compare yours to his and then you’re like my table’s garbage. Because now you have a real world baseline, something to compare it to. Whereas before, you were thinking you were the most amazing carpenter in the universe. So it’s basically that, we don’t know what we don’t know. And know-it-alls tend to overthink what they know, over know what they think.

David Nyman
Yeah. And the dangerous spot, I think, is where, where you do learn a little bit about something, but you don’t realize how much it is that you don’t know. That’s when you get you become a know-it-all in that subject, basically, because you think you know it, but you really don’t.

Ian Robertson
Yeah, and in the age of the internet, and TikTok and Google, everybody thinks they’re an expert, because they picked up a few things online, half of what’s out there is not even true. You can tell like, when you’re communicating with other inspectors online, saying, Oh, what’s this? And you can tell somebody pulled out an answer from Google or Reddit. And they just pasted it in there. And they’re like, Ha, see, this is what it is. It’s like, you could tell the person that wrote that Reddit didn’t know what they were talking about. Or it’s a very specific situation. So without context, it, it just makes for uncomfortable situations. But that’s where we come in as, as home inspectors. we’re paid to know stuff, as I mentioned before, and we’re paid to know stuff that is associated with, how do I put this, being a man, you know what I mean? Like, it gets awkward sometimes when like the father in law that shows up, he doesn’t know something that you do. And it’s like, okay, I realize you use this as a measure of your manliness and how you go about life. But I do this for a living, I’ve looked at three houses just today. And this is what I do. I’m like, you maintain your house, but your house doesn’t have a back addition like this on piers. It doesn’t have you know, soil screws, it doesn’t have x, y and z, this is what I’m paid to do. But you know, sometimes it can push a know-it-all into a into a corner a little bit and make it even worse. So there’s a fine line to tread.

David Nyman
Yeah. And it’s interesting, too, because what this article goes into is, you know, how to deal with a know-it-all. And it does mention that it can trigger a lot of feelings in us when we do get up against a know-it-all, especially, like you said in a field that we know a lot about, and they act like they know a lot. And a lot of the techniques to handle them is actually going to be more about handling our reaction to them than anything else.

Ian Robertson
Yeah. So we’re actually taking a psychiatry, psychiatrist article, a psychology article, there you go. Written for the psychological aspects of things. But in practicality, it just comes down to we can only control one side of the situation, ours. So what are some things, so say we’re walking around on site, and the know-it-all father in law rolls in and starts doing his thing? What are some things, David, that we can do to kind of handle that situation?

David Nyman
Well, something that could work, especially when it comes to keeping our own peace of mind is not to react at all, just acknowledging that they said something, say thank you, and move on with it. You don’t have to actually challenge their wrong views. Because we don’t put those in the report. We just keep going with our inspection and say thank you for your input and writing the report what we’re going to write there anyway.

Ian Robertson
Yeah. And this wasn’t a father in law. But I remember one of the worst know-it-all clients that I ever had, I was inspecting a townhouse. Pretty basic inspection. And it was a daughter in law rolls up. And she just walks in and she had remodeled the house, she flipped the house. So she kept going on and on how she knows every aspect of a house because she flipped one. And I had to hold back the eye rolls, because I just tried to not acknowledge it. And it eventually worked. What happened was I had the electric panel off and she’s right up in the electric panel, I’m like, could you please step back for my safety. I know all about, I’m like, thank you, if you’d like to take the cover off later on. That’s your deal. While I’m at the panel with the cover off, pretend this as lockout tagout. Please step back. Which she didn’t like, but it kind of had to be said. And then I’m looking with my flashlight and I have a little pattern. I go up the left side of the panel over the top and down. And then I kind of look at all the edges and then I go towards the middle. I have a little pattern, as I’m doing it shows you’re missing it. You’re missing it. You’re missing it. And as I’m saying that over and over again. It’s getting my blood pressure up because I just remember now obnoxious she was and all she was pointing to was a wire. If I remember right, it was like a wire where she thought that the sheathing was stripped back a little bit too far. And I’m like, okay, eventually though. The parents came and apologized to me. They’re like, wow, you handled yourself great. And I’m thinking I almost exploded. I did not handle myself great. I am dying inside. But on the outside they’re like, that apparently wasn’t the thing. They’re like, you just handled yourself. So people in the situation tend to notice the know-it-all eventually proves themselves wrong. You know, by just going off on tangents, none of it matters missing big things that you find. And just like you said, acknowledge it. Okay, thank you. But don’t argue with them. That’s not a big deal, the wire sheathing, that’s not too far back, all this other stuff, just okay, thank you, write down what’s in the report. What I did find was a wire that would have been sliced in the crawlspace, that she went in, said it looked fine, called out some really weird things. While I’m in there, I’m like, Oh, well, there’s a sliced wire. And that kind of started to calm her down. Like she just walked right past it, your forehead almost hit it. So yeah, I find that that does work saying thank you. And just moving on and claiming up a little bit does kind of help a little.

David Nyman
Yeah. And it’s interesting, too, because it mentions that when we pay attention to what they’re saying, even though you know, it takes some extra time out of the work that we’re doing. But paying attention to what they’re saying, we can actually notice what they’re doing to kind of inflate their own knowledge. And that actually helps us to deal with them. Because we see what they’re doing, the tricks they’re using, strategies they’re using to to sound like they’re more knowledgeable than they actually are. Kind of what I’m doing right now.

Ian Robertson
So can you explain that to me, maybe I’m not understanding it.

David Nyman
Yeah. So I mean, you’ll find this with anyone that’s trying to sound like they know more than actually do. I can, I can use my own example, I worked at a Napa auto parts store for a year. And you pick up a lot of the the actual terminology, but you don’t really know anything about engines. You know what all the parts are, you don’t know how they connect to each other. So using the correct terminology can make you seem knowledgeable. But if you actually pay attention, you realize that that person actually doesn’t know what they’re talking about. They just have all these terms that they picked up. So that’s one of the strategies they might use to make you think that they know more than they do, when in reality. It’s just a smokescreen.

Ian Robertson
Okay, gotcha. So the know-it-all father in law, or whoever shows up and basically looked up a bunch of stuff on the internet before he got there, and starts saying, oh, yeah, the vermiculite this and the hydrostatic pressure and the hydronic heating unit and makes everybody think, oh, wow, he really knows his stuff. So how do we work with that situation, though? Do we kind of talk with them a little bit? And let them peter out on their terminology?

David Nyman
Well, it depends on which direction you want to go with it. I mean, if you want to call them out on it, it’s pretty easy.

Ian Robertson
Yeah, I find..

David Nyman
Could you please explain to be what hydro… But that’s not gonna help this situation.

Ian Robertson
No.

David Nyman
I guess it can give you that knowledge. Okay, I know that, you know, they don’t know what they’re talking about. I don’t have to acknowledge it. Or I don’t have to feel like I have to defend my findings. Because, in reality, they just, you know, start spouting nonsense.

Ian Robertson
Okay, so now that part makes sense to me, I think one of the worst things that we can do is try to defend our position or to defend our knowledge against someone else. And let’s be honest, we’re professionals. We do this all the time. We’re proud of what we know, people pay us for what we know, sometimes when somebody comes in spouting all sorts of crazy talk, but it sounds good. It triggers something in us, like, we need to prove that we know what we know. So for lack of a better term, I don’t want to, we don’t want to get into a peeing match. You know, it’s like, oh, well, let me drop some other words in here for you. I’m trying to relate that to one father in law, who was throwing around big terms and..

David Nyman
You have a hard time with fathers in law, don’t you?

Ian Robertson
Oh yeah, yeah. You came up with that. Good job. Yeah, it’s a thing in our industry. Before this podcast, I started to go roll back through and say, Okay, what are my worst father in law stories. But I remember one, where the father in law, this was another inspector there, I believe, because I didn’t say this. And the father in law spit and stuff. And he’s like, Do you know what this is? Do you know what that is? Yeah, I know what that is the inspector said. And he goes, I just tried to put things into terms that my clients can understand. And that just stopped the father in law right there for some reason, because he was like, Oh, the Inspector said, Okay, this is what that means. Oh, yeah, that’s right. Yeah, but I’m not gonna say hydronic heating unit, I’m just going to call it a boiler, I’m gonna call it your heating unit. So that way they understand what we’re talking about, you know, do we have to point out all the technicalities to sound smart, no, a smart person will..Who said it, Einstein said if you can’t explain something simply, you simply don’t understand. I think it was Einstein or somebody said it, I said it just now. Yeah, there you go. Don’t believe everything you hear on the internet – Abraham Lincoln.

David Nyman
Yes.

Ian Robertson
Yeah. No, but generally speaking people who know things I find stand off quietly and are able to simply explain things in layman’s terms for most people, so know-it-alls usually, like you said, just kind of spit a lot of big words that make them sound good, but we should not try to get into a match with them on that.

David Nyman
No, another thing that was mentioned too, is that’s going to help your reaction is understanding it’s not always unless you, article mentioned there that you know, this behavior, it might not be at all anything as a personal slight against you. They’re more likely, they’re coping with their own feelings or challenges internally. When you realize that it kind of helps to defuse the situation, because you realize that they’re very insecure in their own right. And because of that they are doing this that’s looking like a challenge to you. It’s just a way for them to try to make themselves seem more important.

Ian Robertson
Yeah. And I think that’s true for a narcissist, I think going back to the illustration of, you know, the father in law showing up, like, especially if it’s like the, I find that it’s the father in law of the daughter. Like, if it’s that father in law, it’s a little bit more like, I have to protect my little girl, she looks up to me, I built our back porch, and she helped me with it. And you know, all this stuff, it’s..and now I’m there pointing stuff out. It’s almost like I push myself into the role and they feel defensive. I can kind of get that, the older I get. And the older my daughter gets, the more I kind of get feelings like that, you know, I was thinking, Oh, what if my daughter, you know, bought a car, I’d be in there, opening the hood, looking around with a flashlight, I got to protect my little girl, you know, stepping back and realizing, okay, it’s not about me, I’m here doing an inspection. This guy could be insecure. He could be just looking out for his kids. Sure, he comes off as a jerk. But you know what, maybe that’s just his bravado way of going about things. And that’s usually how it goes. You know, most of the time I found the father in law’s grabbed the flashlight and looked under cabinets and weird spots that would never have any defect in it and would never actually find things. I’d always hold my findings right to the end. And then, I mean, I tell my clients as I’m finding them, but then I go through the long list of what I find, after the father in law is just like, oh, yeah, I found I found this garage door knob was loose, like, Okay, I found a bowed foundation wall and there was a fire in the attic. You know, it kind of makes them pull back a little bit.

David Nyman
How many times has this happened for you?

Ian Robertson
The fire in the attic, none. I found evidence of previous fires, never fire in the attic. I had a heating unit catch on fire.

David Nyman
If you need an inspector to find out that there’s a fire in the attic, that’s a problem.

Ian Robertson
So you want to hear crazy attic and fire story during a home inspection? All right. So I don’t know if I’ve told it on this podcast before. But I went in to do an inspection on a vacant home. They, you know, they said all sorts of things about the house, you know, new composite shingle roof, all that stuff. And I go and the first thing I do is I look on the roof. It was really, really hard to get to like this was well before drones. And I’m just like, man, nobody could could see this, but I found a way to look and I’m like, Oh man, they just painted their shingles. Like who does that? Just regular.. They were asbestos and they just painted them. So then I go inside, and my clients are inside with the agent drinking tequila and eating wings. And I’m like, I’m looking for my client. They’re like, yeah, we’re right here. I’m like, okay, and I’ll go to the start doing my speech and they’re like, listen, we don’t care what you find. There’s nothing that’s gonna scare us from this house, go do your thing. And it was it was kind of rude. But this is way off the subject that we’re talking about. So I go and I turn the heating unit on, everything runs fine. So I go to check the radiators. And there was a radiator up in the attic. So I go up in the attic and I look in there bags of water just hanging from the ceiling of the attic everywhere. So I’m looking around and I’m like squishing these bags. I’m like, wait, are these those bags that you get off of Amazon that you know soak up the moisture and you’re supposed to replace them? Nope. Turns out they were leaks and they would just tape bags up to the to the ceiling. It was a walkable attic so I call it ceiling, the ceiling of the attic and just bags of water hanging everywhere. Just then a fire alarm goes off. Amazingly, my clients who are getting sloshed didn’t notice so I race downstairs, the heating unit caught on fire. And I’m like, ah, so I stop it. i It was a small fire, very smoky. Got the fire out..

David Nyman
Good thing you have extra water in the attic.

Ian Robertson
Yeah. That water came in handy. Yeah, I came downstairs, walked in the kitchen. I’m like, you have bags of water in the attic and you have a fire in your basement, put the wings and the tequila down and come with me now. And they’re like, Okay, this is a different level. And they took it a little bit more seriously then, they were fixable issues, but it was a 30 some odd thousand dollar roof. The heating unit turned out to be like 12 grand, you know, it’s like you can stop eating wings and drinking tequila for a moment but they weren’t know-it-alls.

David Nyman
But can you, though?

Ian Robertson
Depends on how good they are.

David Nyman
I do love wings.

Ian Robertson
I feel like they get a lot of acid reflux from that, like seems like a bad combo.

David Nyman
It’s worth it.

Ian Robertson
Yeah. But I digress.

David Nyman
You digress?

Ian Robertson
I digress. I just thought it was an interesting story about fires on a home inspection. But this really comes up a lot in a home inspection. I’ve had clients you know, telling me they know more. I remember this one, Jay Wynn was actually actually with me doing the septic on the inspection. I was doing the home inspection years ago. And these guys were just riddling me with questions. One guy was a, an electrician. But he did like underground services. So he’s never done anything on a house and the other guy, I don’t know what he did for a living but nothing in construction. So they were flipping out laughing at me, because they didn’t find a defect. They’re like, ha, I knew you wouldn’t find it. Like, what do you mean? So it turns out, they found a crack in the ceiling that they thought was a defect. And it was just a seam in the sheetrock. It was it was a modular home. They said it and there was a slight crack in the sheetrock. I’m like you guys think this crack is a defect? Oh, like, okay, there you go, I’ll write up your crack because it actually already had pictures. There were some cracking some other places, but it was a modular home. That’s how that how they said it and where they said it. You know, it just happened. But I do find that to be the best. If we’re going into an inspection, we have a know-it-all, especially if we’re a new guy, we’ve never dealt with us. Number one, say thank you. But then just kind of move on with your inspection. Number two, don’t get into a match with them. Don’t start throwing around big words to try to prove ourselves. We can just move along and keep things going. Third thing that wasn’t in the psychology paper here was I like to make them part of the inspection sometimes, if I can. So you have this guy running around, turning things on and turning things off, kind of gets in my way. So sometimes what I do is I say, Hey, I’m looking at a heating unit, the heating unit right now. You mind helping me out? Yeah, sure. I’m like, Okay, can you go turn it on? No no, I’ll stay here, you turn it on, okay, go turn it on, come back downstairs. Like, okay, can you just keep an eye on that. And then I go look at something else. And then when he’s off running around again, I go look at the heating unit, I tend to try to make them part of the inspection. Just to keep them out of my way. It might take me an extra 10 minutes altogether, but it’ll save me, you know, a half hour 40 minutes of hey, man, just Can you move. I’m trying to look at the shower, and you’re standing in it. You know? That’s happened before. Like, I never understood why the father in law needs to be right with you, with everything that you’re looking at him. Like if you’re doing your own inspection. Cool. But if I’m doing the hula hoop test on this toilet, why do you gotta be right there with me? Like this? Now, it’s just getting weird, you know? So here’s a here’s a know-it-all story though. I had a not a father in law, but the mother of one of my clients. This just came up in conversation the other day with another inspector. And she was just, she would like push me out of the way to say, let me see that. Like, I remember, like, I’m trying to look at something she’s like, let me see that that’s not true. And she like pushes me out of the way. Finally, the agents like I’ll keep her out of your hair. So they had this giant slop sink. So I’m running part of a weld test. So I run it in the sink. And then I go into the crawlspace and then I go back up and I check the sink. Everything’s running. The mom wanted to see if the plug to the sink worked. No joke. So she goes while my water is running plugs it and goes Okay, looks like it works and walks away. Sink overflows, water flowing into the crawlspace, finally the the the agent and me said you have to go, you’ve damaged these people’s home, just you can come back the final walkthrough. This is too much. We said it nicely. But there I mean, there was water everywhere. I’m like, if you’re going to do that, you know, turn the sink off and see if the water drains down. Just let me know. You know, just craziness. I’m like, let’s see if the sink plug works. Because that’s the most important thing on your inspection. If that little rubber plug that you put into a slop sink works.

David Nyman
Yeah, I mean, those things aren’t cheap.

Ian Robertson
No, no, you can’t get them from the dollar store whatsoever. But any other suggestions there, David, for handling a know-it-all?

David Nyman
I thought one of the last points there was a very nice one too, to remember your own strengths. Because when it comes down to it, as long as you’re comfortable in your own skin, what you know, you’re not going to feel threatened by someone coming that obviously doesn’t know as much as you do. So kind of playing the know-it-all back at the know-it-all. So just recognizing your own worth, your own, you know, knowledge can help you protect you from overreacting to their attempts.

Ian Robertson
And I think that’s a good point that it’s ended on that, use that know-it-all as a as a mirror to look at our own reflection. If we start to get into a match with them, okay, that might mean we have a little bit of a problem. Maybe they’re lacking some humility or some self confidence or, like you said, being comfortable in our own skin. So step back and say, Okay, why did I react that way? Or maybe we reacted really well. You know, we, we didn’t say anything, and we just moved on. Everybody was happy and we left. We don’t have to live with the know-it-all, we have to remember that, we don’t want to live with them. We just need to be there for two or three hours with them while they do their thing. Okay, is it can we get in a beret and get paid and leave? Cool. That’s the best way to really kind of handle this situation. Can we make them part of the inspection? Like I do sometimes. Yeah, we could try that. But ultimately, just getting through the inspection, I think is the best way to do it. Smile and move on. And if we handle ourselves, well, cool. That means where we have a good amount of confidence plus a bit of humility. I think humility is important in that, don’t you, David?

David Nyman
Yeah, that’s true. Way too little of it in the world today.

Ian Robertson
Yeah, there’s a big need for humility. Because I have found that no matter who you are, there’s something we can learn from everyone. But I have found that even a know-it-all, I’ve learned things from like, okay, that know-it-all looked up all this stuff on this house all over the internet. And maybe there was a specific type of nail that they used for this type of plaster that’s causing this type of rippling effect. Cool. I learned something. But that takes humility to step back and say, I can learn something from that know-it-all.

David Nyman
You just made me think of a Swedish saying.

Ian Robertson
Tell me.

David Nyman
Even a blind hen can find a piece of corn.

Ian Robertson
There’s an American expression too, but I can’t remember right now. What is it? Oh, even even a broken clock can be right twice a day. There you go. If this helps your day or week just a little bit dealing with a know-it-all. We’ve all been there. We’re home inspectors, we deal with it. And it’s part of our industry. But overall, a couple of little tidbits to help you deal with those kinds of situations. David, thank you for being on. Appreciate it a ton.

David Nyman
It’s been special.

Ian Robertson
Special enough. Thank you, everybody, and we’ll see you in the next episode.

Outro: On behalf of myself, Ian, and the entire ITB team, thank you for listening to this episode of inspector toolbelt talk. We also love hearing your feedback, so please drop us a line at info@inspectortoolbelt.com.

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*The views and opinions expressed in this podcast, and the guests on it, do not necessarily reflect the views and opinions of Inspector Toolbelt and its associates.