Bank Customer Experience
The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
Bank Customer Experience
Latest Episodes
How banks, credit unions can reduce efficiency ratios
How many FIs have a relatively high efficiency ratio? In other words, how much do they have to spend to make $1? Scott Fieber, chief strategy officer, said he was shocked to find out that "over 12 % of all institutions in the United States are ...
First Internet Bank CEO shares early digital adopter insights
When many banks were scoffing at the idea of online accounts, First Internet Bank was embracing the internet head on. Founded in 1999 as a branchless financial institution by CEO and chairman David B. Becker, the bank struggled through the earl...
How banks can differentiate themselves
How many customers can tell you the difference between two banks? The fact banks often do not clearly differentiate themselves leaves them vulnerable to competition, especially from neo-banks. Banks have opportunities to differentiate themselve...