What is in a Punctuation Mark?!

FYI - we have a little audio issue with this pod but the content is so worth it! Texting is an amazing tool and yet, the generations use text differently and the impact on communication can be very detrimental to your role as a boss. Don't let your proper punctuation shut down your younger employees - listen in!

(There's an echo for the host but not for Neal - he's doing most of the talking :)