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Call Center Confidential
Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!
Podcasting since 2022 • 40 episodes
Call Center Confidential
Latest Episodes
The Pitfalls of AI Digitallly Automated Quality Assurance Pt. 2
In this super-informative episode, top industry trainer and thought leader, Trey Briggs, breaks down how digitally automated QA was developed, how it works, and how companies routinely tell call center executives it includes AI technology when ...
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28:16
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Q and A Pt. 14 - How to Ensure Every Agent Is Exceptional on the Phone
In this super-informative episode, top industry trainer and thought leader, Trey Briggs, discusses accountability, training versus scoring, and how to make underperforming agents excellent! Trey offers industry-leading solutions based on a uniq...
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17:22
How AI Tech Companies Mislead Call Centers Pt. 2
In this frank discussion episode, top industry trainer and thought leader Trey Briggs continues to expose the tech industry's deceptive marketing practices aimed directly at call center executives. Trey offers industry-leading solutions based o...
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17:33
How AI Tech Companies Mislead Call Centers Pt. 1
In this frank discussion episode, top industry trainer and thought leader Trey Briggs discusses an article by an AI strategist that exposes the tech industry's questionable marketing practices aimed at the call center industry. Trey offers indu...
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15:55