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Call Center Confidential
Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!
Call Center Confidential
The Role of Agents in the QA Process
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Trey_Briggs
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In this thought-provoking episode, Trey Briggs discusses the pivotal role of agents in the QA process. Check it out, yall!