Q and A Pt. 1 - The QA process, how many reports per month is ideal, social media, and depressesd agents. Artwork

Call Center Confidential

Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

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Call Center Confidential

Q and A Pt. 1 - The QA process, how many reports per month is ideal, social media, and depressesd agents.

December 10, 2022 • Trey_Briggs

In this uber-informative episode, Trey answers listeners' questions regarding the QA process, how many reports per month are ideal, social media, handling depressed agents, and more! Check it out, y'all!