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Call Center Confidential
Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!
Call Center Confidential
Q and A Pt. 4 - Scripts, customer service perfection, and de-escalation techniques
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Trey_Briggs
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In this episode, Trey explores scripts, customer service perfection, and de-escalation techniques. Check it out, y'all!