A Seat at the Table

Episode 21: Elite Service Experts Setback to Success. How Siblings Turned Family Trauma to Triumph

February 01, 2024 Capital Region Family Business Center Episode 21
Episode 21: Elite Service Experts Setback to Success. How Siblings Turned Family Trauma to Triumph
A Seat at the Table
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A Seat at the Table
Episode 21: Elite Service Experts Setback to Success. How Siblings Turned Family Trauma to Triumph
Feb 01, 2024 Episode 21
Capital Region Family Business Center

Discover the incredible transformation of Roy and Ryan Hill, the sibling duo behind Elite Service Experts, as they share their tale of turning a period of near hopelessness into a flourishing family legacy. Their father's daring decision to purchase his former employer's equipment and transition to serving an established customer base set the groundwork for what would become a testament to entrepreneurial resilience. This episode peels back the layers of their journey, from facing the hardships of leadership within a family to the powerful words of encouragement that shifted a moment of grief into a drive for success.

The delicate balance of personal and professional roles that Roy and Ryan have developed came at a cost. Hear Roy's experience when a higher-paying job opportunity tested familial loyalty, and how the challenges of managing expectations within a family business become a daily reality. This candid conversation also addresses the growth born from tough love, as we learn how earning respect and experience in the workplace is non-negotiable, even for family members.

Finally,  it's the intricacies of family business succession and the fortitude to face financial adversity head-on that bring the story home. Roy and Ryan's story is not just about the survival of a business but also about the strength of relationships that carry a company through its darkest hours. As they share how a banking relationship and debt relief was a cornerstone in their rebound, this episode exemplifies hope for family businesses navigating their paths through uncertainty, all while holding onto the values that define and drive them towards a future built on solid ground, trust and faith.

You can find Elite Service Experts on line by visiting: https://elite.gs/

For more information about the Family Business Center visit:  Capital Region Family Business Center website

To learn more about how our sponsor, River City Bank may help your family business, visit their website: River City Bank




Show Notes

Discover the incredible transformation of Roy and Ryan Hill, the sibling duo behind Elite Service Experts, as they share their tale of turning a period of near hopelessness into a flourishing family legacy. Their father's daring decision to purchase his former employer's equipment and transition to serving an established customer base set the groundwork for what would become a testament to entrepreneurial resilience. This episode peels back the layers of their journey, from facing the hardships of leadership within a family to the powerful words of encouragement that shifted a moment of grief into a drive for success.

The delicate balance of personal and professional roles that Roy and Ryan have developed came at a cost. Hear Roy's experience when a higher-paying job opportunity tested familial loyalty, and how the challenges of managing expectations within a family business become a daily reality. This candid conversation also addresses the growth born from tough love, as we learn how earning respect and experience in the workplace is non-negotiable, even for family members.

Finally,  it's the intricacies of family business succession and the fortitude to face financial adversity head-on that bring the story home. Roy and Ryan's story is not just about the survival of a business but also about the strength of relationships that carry a company through its darkest hours. As they share how a banking relationship and debt relief was a cornerstone in their rebound, this episode exemplifies hope for family businesses navigating their paths through uncertainty, all while holding onto the values that define and drive them towards a future built on solid ground, trust and faith.

You can find Elite Service Experts on line by visiting: https://elite.gs/

For more information about the Family Business Center visit:  Capital Region Family Business Center website

To learn more about how our sponsor, River City Bank may help your family business, visit their website: River City Bank