The Lift: Smart Conversations about SaaS Growth
Welcome to The Lift, the podcast from Nue — the quote-to-cash platform built for the omnichannel economy.
Each episode explores how B2B SaaS leaders are reinventing their revenue lifecycles — from pricing agility to product-led growth, from replacing legacy CPQ and billing systems to scaling across every sales channel.
Join RevOps, finance and sales leaders for bold takes, practical strategies, and stories from the companies driving revenue growth.
If you’re ready to future-proof your revenue operations, you’re ready for The Lift.
The Lift: Smart Conversations about SaaS Growth
What Great Ops Leaders Get Right About Automation & AI: Rachal Nazhand
In this episode of the Nue Podcast, we sit down with Rachel Nazhand, VP & Chief of Staff to the CMO at Zelis, to talk about how operators can harness AI and automation without creating chaos.
Rachel shares her framework for spotting “meaningful automation” versus “toxic automation,” why problem articulation is the hidden skill every ops leader needs, and how to keep priorities straight when the pace of change is relentless.
If you lead in RevOps, BizOps, or GTM and you’re feeling the promise and the pressure of AI—this is your playbook for staying strategic, sane, and impactful.
Timestamps:
0:00 – Introduction
3:15 – The big “P” of prioritization
7:45 – AI’s complexity trap (and how to avoid it)
12:30 – Building rails for innovation
18:00 – Hidden time savers and the “assembly line” effect
25:15 – Meaningful vs. toxic automation
33:00 – Why simplicity is the ultimate sophistication