CX In The Wild
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
CX In The Wild
Is there a place for kindness in today's business world?
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Join me and Emily Gray, the Chief Customer Officer at Playvox, as we dive into the concept of intentional kindness. We unearth the notion of leading with kindness, knowing that kindness is not weakness. Shifting toward a balance in authenticity, being present, having a listening ear, and having the capacity to share is the key to transforming CX.
