CX In The Wild
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
CX In The Wild
Latest Episodes
The Future of Connectivity and the Rise of Human Skills
In this episode of CX in the Wild, we sit down with Ali Raza Shah to unpack a major shift that is reshaping our industry. Across the world, operators are struggling to monetize 5G and many already see it as the final generati...
The New Leaders Rising as CX and AI Reshape the World
We continue our journey across continents and cultures, and this episode brings us together with Ladislau Batalha, a trusted leader who is helping shape the future of experience worldwide. From Dubai to Lisbon, Brazil to Viet...
Vietnam’s Sophisticated Customer: Redefining Value in CX
Vietnam is one of the few places where customers can spot weak value almost instantly. In this episode of CX in the Wild, we’re in Ho Chi Minh City with Amalia Goux, a Romanian CX strategist who has spent the past eight years he...
Redefining Customer Experience Through Human Connection
From Dubai, a new generation of CX leaders is shaping the future with people, culture, and purpose at the core.In this episode of CX in the Wild, we sit down with Ahmed Hatem to explore why customer happiness is more than a metri...
Young Voices Shaping the Future of Customer Experience
The next generation of leaders is shaping the future of customer experience.In this episode of CX in the Wild, we meet Diogo Miranda, a young professional at Altice Portugal whose journey shows how curiosity, courage, and risk-ta...
