CX In The Wild
Dennis Wakabayashi
Episodes are captured on location in the real world, unscripted and unedited to provide perspectives on CX that are normally unheard.
Will emerging markets overtake the US as examples of great CX in the near future? March 03, 2023
How can CX be used as a tool to deliver happiness?February 21, 2023
Is building a strong company culture and community the antidote to "Quiet Quitting" in business today?February 14, 2023
What are key things to look for, especially in a CX leader?February 09, 2023
Secrets to total quality managementFebruary 01, 2023
Customer Success Agents and GPT are the new normalJanuary 31, 2023
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GPT changes customer service in 2023January 23, 2023
Why are chat windows so important in CX today?December 14, 2022
Is it time to cut negativity out and get back to trusting friends and family on what to buy?December 09, 2022
Can a symbiosis between creativity and strategy be achieved in business today to impact CX intentionally?December 01, 2022
How much do you attribute your success to the success of your customers?November 29, 2022
Are you ready to engage your frontline employees and democratize process improvement?November 21, 2022
CX in the Wild: Season 1 RecapNovember 01, 2022
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What are the key ingredients to be on the frontier of the unknown?October 28, 2022
Have you taken the time to deeply understand how people work?October 26, 2022
Is there a place for kindness in today's business world?October 21, 2022
Are you ready to move beyond responding to service requests to coaching and guiding customers in areas of their interest?October 18, 2022
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Can you imagine a world where we all speak with a single voice?October 14, 2022
Are you underestimating the future and overestimating the past?September 22, 2022
Are outcomes for people still the heartbeat of the CX you provide?September 13, 2022
Will banks become the data handlers of the future?August 30, 2022
What tasks make it extra challenging for contact centers to communicate with customers? August 25, 2022
Would you pioneer an enterprise in an untapped foreign marketplace? August 16, 2022
Are employees still treated as non-humans and commodities in your industry?August 09, 2022
Are you starting from the wrong end of CX management?August 02, 2022
