CX In The Wild
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
CX In The Wild
Can a symbiosis between creativity and strategy be achieved in business today to impact CX intentionally?
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Join me and Carl Riley, the founder of Riley Group Inc., as we uncover how powerful the often undervalued toolbox of the creative community is in business. We highlight how visual designers, especially, tackle the unspoken psychology of human beings and the potential impact of discovering the connections between great CX insights and experience design.
