CX In The Wild

What are key things to look for, especially in a CX leader?

February 09, 2023 Dennis Wakabayashi Season 2 Episode 9

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Join me and analyst, consultant, and keynote speaker Justin Robbins as we unpack the problem of re-curated and misguided content in the CX space. We discuss what we believe CX is and what it isn't. 

People who are serving customers come in full capability at any size. It is vital to follow leaders who are constant students, who share what they know generously, and who put what they learn to practice.  

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