CX In The Wild
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
CX In The Wild
How can conversational AI reshape the future of customer and employee interactions?
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In this episode, I sit down with Rebecca Jones, the General Manager at Mosaicx, a visionary technology company revolutionizing customer and employee interactions. We dive into Mosaicx, a cloud-based product that leverages conversational AI, machine learning, and natural language processing technologies to automate interactions with customers and employees.
Through their innovative IVA technology, Mosaicx delivers fast, personalized service with industry-leading voice recognition and digital messaging capabilities, fostering positive interactions and improving customer and employee satisfaction.
Don't miss this episode as we explore the remarkable simplicity of conversational AI with Mosaicx and gain valuable insights from Rebecca's exceptional leadership journey. Tune in for a thought-provoking discussion on strategic thinking, continuous improvement, and creating collaborative and thriving teams.
