In this episode, I had the pleasure of speaking with Ashish Seth, VP for products at RingCentral, a cloud communication leader. We delved into the world of contact centers and explored how RingCX, their native AI-first contact center solution, is transforming customer service.
We also discussed the impact of AI on agent productivity and customer empathy, simplifying complex workflows, and the benefits of consolidation in the evolving contact center landscape.
Tune in to discover how RingCX is reshaping the future of contact centers.
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi