CX In The Wild
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
CX In The Wild
Redefining the BPO Landscape: Community, Empathy, and Innovation
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In this episode, we chat with Jonathan Keane, CEO of CustomerHD, a BPO that distinguishes itself through its blend of benevolence and humanity in Belize and Raleigh, North Carolina. Jonathan discusses the ethos of "people helping people" that defines every aspect of the company, emphasizing their commitment to positively impacting employees' lives and community engagement.
He shares a pivotal moment that reshaped his view of the BPO industry towards a more human-centric approach. This conversation is essential for anyone interested in how empathy and community engagement can drive business success.
Join us to discover how CustomerHD leverages human connections and social responsibility, alongside technological advancements, to redefine industry success.
Jonathan Keane on LinkedIn: linkedin.com/in/jonathan-keane-customerhd
Learn more about Jonathan's work at their website: customerhd.com
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
