CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
The Power of Human-Centric Transformation in CX
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
In celebration of CX Day, we bring you a special episode of CX in the Wild, recorded in Zurich, Switzerland, with the "CX Goalkeeper," Gregorio Uglioni. As a leading voice in customer experience, Greg shares his inspiring journey from financial services to healthcare, where he's been driving human-centric transformations focused on patients and employees.
Together, we dive into the essence of CX, drawing parallels between teamwork in football and business, and discuss how empathy and collaboration shape the future of customer experience. We also unveil an exciting global initiative we're launching to unite top CX professionals in offering insights, training, and community support. Tune in for a thoughtful and celebratory conversation on what CX Day is truly about: putting humanity at the heart of business.
Gregorio Uglioni on LinkedIn: linkedin.com/in/gregorio-uglioni
Learn more about Greg's work at their website: https://cxgoalkeeper.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
