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CX In The Wild
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
CX In The Wild
Driving Outcomes in a World of Change
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In this episode of CX in the Wild, we sit down with Raj Iyer, Chief Product Officer at Templum, Inc., to unpack what it really takes to drive enterprise change.
From his years building products and teaching technology management, Raj shares insights on how to navigate misalignment, tool fatigue, and risk-averse cultures. We talk about why good ideas stall, how to manage change without breaking what already works, and the importance of knowing where you are in the transformation cycle.
If you’re in CX, product, or tech leadership, this episode offers a practical perspective on creating momentum without losing sight of the business outcomes that matter.
Disclaimer: The views and opinions expressed in this episode are those of the individuals featured and do not necessarily reflect the official policy or position of any current or former employers.
Raj Iyer on LinkedIn: linkedin.com/in/rajskiyer
Learn more about Raj's work at their website: https://www.templuminc.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
