CX In The Wild
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
CX In The Wild
From Minutes to Moments: Rethinking Voice in the AI Era
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From compliance to connection: navigating global voice isn’t for the faint of heart.
We sat down with Mike Kaplan, CMO of Avoxi, to explore how a lean, globally distributed team is transforming voice into a competitive advantage for contact centers worldwide. With over 20 years of evolution behind the brand, Avoxy has emerged as a vital infrastructure partner for enterprises expanding across borders and into the future.
This is a story of scale, clarity, and what it really means to deliver local experiences at global speed. When it comes to voice, most providers are selling minutes. Avoxy is delivering moments that matter.
Mike Kaplan on LinkedIn: linkedin.com/in/mikekaplan1
Learn more about Mike's work at their website: https://www.avoxi.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
