CX In The Wild
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.
With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.
Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX In The Wild
The New Leaders Rising as CX and AI Reshape the World
We continue our journey across continents and cultures, and this episode brings us together with Ladislau Batalha, a trusted leader who is helping shape the future of experience worldwide.
From Dubai to Lisbon, Brazil to Vietnam, we see firsthand how our community is growing, connecting, and redefining what it means to create meaningful experiences in a world where expectations are rising fast.
In this conversation, we explore the expanding intersection of CX and AI, the rise of patient experience as a global priority, and the shift toward better intelligence through agentic systems that give leaders clearer vision and deeper insight.
We also look ahead to the future, where younger CEOs will move faster with new tools, and seasoned professionals will bring hard earned wisdom back into the ecosystem.
Together, we discuss the skills, mindset, and courage required to lead in 2026 and beyond. This is a look at what comes next for CX and why the world is listening more closely than ever.
Ladislau Batalha on LinkedIn: linkedin.com/in/ladislau-batalha-812218
Learn more about Ladislau's work at their website: https://icxi.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
