Episode #26: How Baptist Health Transforms Healthcare with AI Assistants: Best Practices for Implementation Artwork

Patient Journey Pioneers

Healthcare is at a crossroads. Health systems are walking the path, but are they in the right direction? Welcome to Patient Journey Pioneers: Roadmaps from the Top Digital Leaders in Healthcare. Soak up insights from leading executives as they dish on emerging technologies, digital transformation and the innovative strategies that are pushing the patient journey to new heights.

All Episodes

Patient Journey Pioneers

Episode #26: How Baptist Health Transforms Healthcare with AI Assistants: Best Practices for Implementation

October 22, 2023 • Hyro • Season 1 • Episode 26

Join us for this dynamic conversation with Baptist Health’s Danielle Rodriguez, Senior Director of Customer Excellence, and Julian Ammons, Director of IT Digital Cloud Development Operations. Discover how Baptist Health is leading the charge in transforming healthcare through digital innovation, automation, and the responsible implementation of AI assistants. Gain invaluable insights into their strategies for seamlessly integrating new technologies, including their Service Center Voice Assistant, BELLE. Explore their vision for expanding BELLE’s capabilities across the organization while navigating the intricate challenges and necessary precautions of the healthcare industry. Don’t miss this episode packed with actionable best practices and a glimpse into the future of healthcare.

Show notes:

People on this episode

Liat Kozuch

Host