Patient Journey Pioneers
Healthcare is at a crossroads. Health systems are walking the path, but are they in the right direction? Welcome to Patient Journey Pioneers: Roadmaps from the Top Digital Leaders in Healthcare. Soak up insights from leading executives as they dish on emerging technologies, digital transformation and the innovative strategies that are pushing the patient journey to new heights.
Patient Journey Pioneers
Episode #30: Diagnosed: Enhancing the Patient Journey with Empathy, Personalization and Technology
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Hyro
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Season 2
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Episode 30
In this episode of Patient Journey Pioneers, we engage in an enlightening discussion with Cris Ross, CIO of Mayo Clinic, and Ed Marx, CEO of Marx Advisory, about their newly authored book "Diagnosed" and its companion white paper on improving the patient experience. Cris and Ed share their personal healthcare journeys, the inspiration behind their book, and offer actionable insights on enhancing empathy and personalization in healthcare. They also delve into future trends and challenges in the healthcare industry. The episode concludes with a fun speed round and personal reflections on music.
