This week I sat down with the hilarious and whip-smart Jess Cervellon from Feastables, to chat about all things customer experience. In this jam-packed episode you’ll learn:
How to make each customer feel like a VIP customer
What stage should brands focus on customer experience
Why you need to make a detailed map of post and pre purchase customer behavior
The importance of a product feedback loop
What metrics your CX team should be tracking
What are the best tools for CX
In house or Outsourced CX team - what is better for your brand
How to use feedback and product review to understand what your customer
Reach Jess at - Jess Cervellon on LinkedIn
Website - https://jesscervellon.com/
This week I sat down with the hilarious and whip-smart Jess Cervellon from Feastables, to chat about all things customer experience. In this jam-packed episode you’ll learn:
How to make each customer feel like a VIP customer
What stage should brands focus on customer experience
Why you need to make a detailed map of post and pre purchase customer behavior
The importance of a product feedback loop
What metrics your CX team should be tracking
What are the best tools for CX
In house or Outsourced CX team - what is better for your brand
How to use feedback and product review to understand what your customer
Reach Jess at - Jess Cervellon on LinkedIn
Website - https://jesscervellon.com/