Setting Yourself Apart with Kimberly Elliott Baldwin

• 02:11 – Staying motivated
  “When they’re happy, that’s what makes me happy and moving forward. I like to see the job from start to finish.”
• 04:12 – Building relationships with builders & developers
  “Working with my builders, I try to do everything I can to make their job  easier.”
• 05:35 – Taking care of the customer
  “Someone wants to feel like you really care about their project. I’m passionate about what I do, and that comes across to my builders and homeowners. They know I’m invested.”
• 07:05 – Being with a customer from start to finish
  “Customers tell me all the time, ‘I really appreciate you taking the time to explain what’s going on throughout the whole process.’ That goes a long way.”
• 08:30 – Providing support to builders
  “Builders that I work with know a little bit about a lot. So I like to be a good resource to them—it only helps them look better. They lean on me to be their expert.”
• 09:36 – Collecting sample boards
  “I’ve always been a visual person and I just assume everybody else is, which has helped me a lot on sales.”
• 11:22 – Leading customer through the design process
  “I don’t want to give them too many options, so I ask a lot of questions. I listen to them about what they like and don’t like. Then I know where to direct them from there.”
• 14:46 – Standing out from the rest
  “If people trust you, they’re going to buy from you. Otherwise they have five other bids they’re going to choose from. I have to set myself apart from everybody else.”
• 16:53 – Starting the day with a clean slate
  “I get a cup of coffee, check all my emails, answer questions, get proposals out, and that way when I leave and head out to the office, everything is a clean slate so I don’t have any stress on me and am ready to start the day.”
• 17:54 – Getting inspired
  “It’s about giving myself time to re-energize and think.”
• 19:48 – Advice for new salespeople
  “There are a lot of moving parts, so you have to be organized. Listen to your customers and be a good resource for them. Be honest and sincere. You have to set yourself apart.”
• 22:05 – Having a positive attitude & giving your time
  “When you see a customer each day, you need to bring your personality. That’s gone a long way with me as well. When I’m with a customer, I want them to know that the time they’re spending with me is very valuable. I don’t take any phone calls or any text messages.”
• 24:25 –Final comments on the best qualities of a sales rep
  “As long as you’re sincere and you’re out there managing your time and being honest with people and sincerely wanting to help them, the sales will come.”