None of us can make the life-changing impact we hope to make if we only interact with guests or customers once. We need engagement over time with them in order to garner influence. We MUST crack the code on how to keep them coming back. In this episode, Jason Young shares with Jenni how hospitality and culture allow us to create the connection with guests that creates trust and loyalty and leads to the "Come Back Effect."
You'll find out:
About Jason:
Using his experience working with Life.Church, North Point Ministries, Chick-fil-A along with others, Jason helps organizations grow their leaders, deliver remarkable hospitality, and give guests a reason to stay connected. He is the author of 4 books, including The Come Back Effect: How Hospitality Can Compel Your Guests to Return. Much of what he does today was inspired by watching his mom care for patients and how his dad prioritized customers. Jason watched how they helped each person feel seen, listened to, and valued. He learned that remarkable moments give people permission to positively remark about their experiences.
Connect with Jason:
www.jasonyounglive.com
The Come Back Effect: How Hospitality Can Compel Your Guests to Return
Instagram
Twitter
Facebook
We need your help to get the Lead Culture podcasts in front of more leaders! There are three simple things you can do that truly help us:
None of us can make the life-changing impact we hope to make if we only interact with guests or customers once. We need engagement over time with them in order to garner influence. We MUST crack the code on how to keep them coming back. In this episode, Jason Young shares with Jenni how hospitality and culture allow us to create the connection with guests that creates trust and loyalty and leads to the "Come Back Effect."
You'll find out:
About Jason:
Using his experience working with Life.Church, North Point Ministries, Chick-fil-A along with others, Jason helps organizations grow their leaders, deliver remarkable hospitality, and give guests a reason to stay connected. He is the author of 4 books, including The Come Back Effect: How Hospitality Can Compel Your Guests to Return. Much of what he does today was inspired by watching his mom care for patients and how his dad prioritized customers. Jason watched how they helped each person feel seen, listened to, and valued. He learned that remarkable moments give people permission to positively remark about their experiences.
Connect with Jason:
www.jasonyounglive.com
The Come Back Effect: How Hospitality Can Compel Your Guests to Return
Instagram
Twitter
Facebook
We need your help to get the Lead Culture podcasts in front of more leaders! There are three simple things you can do that truly help us: