Les is More - The Art of Guest Service

Customer Service evolves into Guest Service. Listen with me as I go over stories, valuable lessons learned, and best practices from working in resorts, retail, and the medical field for the last 30 years. I'd love to share career advice to help you further your skillset and be more valuable to your customer and your business. Whether it's b2b or b2c, I'll cover the topics that arise every day when interactions go awry and how to conquer them, with the magical touch that 23 years at Walt Disney World Resort taught me."Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company in any way. Though Les Tsui is technically employed by or affiliated with The Walt Disney Company, the views, and opinions showcased on this podcast are in no way endorsed by The Walt Disney Company or the Walt Disney World Resort. For official Disney information, visit Disney directly.

Contributors

Host

Gregory Mills

"Never mind the man behind the curtain!" -That's Greg! He's married to Les and has been supporting the technical and producorial roles for this podcast. Greg has worked in marketing, user experience, and product management for over a decade.

https://www.gregorymills.info

Host

Les Tsui

Les has worked in Guest Service for over 30 years. Starting from humble beginnings in Honolulu and stretching all the way to the Walt Disney World Resort in Orlando. He's podcasting to help other guest service professionals make a positive impact on every guest interaction.

https://www.linkedin.com/in/les-tsui-8349268/