1. Mark Petty: Sales Management with a focus on Teamwork

In this conversation, Steve and Mark discuss sales management and the challenges and skills required to be successful in this role. Mark shares his journey into sales management and the importance of having a background in sales. They also discuss the characteristics of a successful sales manager, including confidence, communication skills, and motivation. Mark emphasizes the importance of teamwork and compares a sales team to a tug of war, where everyone needs to work together in rhythm. They also touch on the challenges of transitioning from being a teammate to a manager and the need for emotional intelligence in managing people. Mark reflects on his biggest mistake in the first year of sales management, which was focusing too much on the team and not enough on representing the business. In this conversation, Mark Petty shares his insights on building trust and effective teamwork as a sales manager. He emphasizes the importance of integrity, consistency, and communication in building trust with team members. Mark also discusses the role of the sales manager in fostering collaboration across different departments within the organization. He highlights the need for sales managers to be personable and build relationships with individuals in other teams. Mark provides advice for new sales managers, including the importance of strong communication skills, being personable, and conducting thorough interviews.

Keywords

sales management, sales team, teamwork, communication, motivation, leadership, emotional intelligence, trust, teamwork, sales manager, communication, integrity, consistency, collaboration, personable, interview

Takeaways

Having a background in sales is important for success in sales management.

Successful sales managers possess traits such as confidence, communication skills, and motivation.

A sales team should work together in rhythm, similar to a tug of war.

Transitioning from being a teammate to a manager requires emotional intelligence.

Representing the business's interests is crucial for sales managers.

Balancing the needs of the team and the business is a challenge in sales management. Building trust is crucial for effective teamwork as a sales manager.

Integrity, consistency, and communication are key in building trust with team members.

Sales managers should foster collaboration across different departments within the organization.

Being personable and building relationships with individuals in other teams is important for sales managers.

Strong communication skills, being personable, and conducting thorough interviews are essential for new sales managers.

Sound Bites

"I would probably say tug of war."

"Exiting the wrong people and bringing in the right people."

"Just because you have to exit people, it doesn't mean you have to be obnoxious, rude, cold."

"When you become a first line manager, you're managing this team, but you're also part of a management team."

"I'm the guy at the front, right? So I'm the guy who's leading from the front."

"Supplement the weakness, you know, if you've got somebody who is, you know, you've got two colleagues maybe, one is superb at telemarketing, the other is superb at presenting, team them up together and let them learn from each other."

More about Mark: https://www.linkedin.com/in/mpetty/