The Love Monday Podcast
This podcast is devoted to showing people how to improve their lives by taking specific steps to love Monday just like Friday. Join host Ryan Houmand, author of "A Passion for Monday" as he and his guests break down exactly how you can love Monday just like Friday but for a different reason. For more information on how to Love Monday just like Friday go to: LoveMondayLikeFriday.com
Podcasting since 2022 • 130 episodes
The Love Monday Podcast
Latest Episodes
129. The Impact of Internal Service Quality on Customer Experience
Internal Service Quality is the hidden driver behind exceptional customer experience—and most organizations are getting it wrong. In this episode of the Love Monday Podcast, I break down how employee support, trust, and empowerment directly imp...
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18:33
128. How Internal Service Quality Translates to Happy Customers (part 2 in a series)
Most organizations think they have a customer service problem.But in my experience, they actually have an internal service quality problem.In this episode of the Love Monday Podcast, I walk through the connect...
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21:35
127. Great Customer Service is a Managment Tell (Part 1)
Yesterday I had one of those moments that reminded me why I do the work I do.I walked into a restaurant where, years ago, I helped the leadership team work on employee engagement. Part of my fee back then was paid in trade… so every once...
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12:18
126. It Was All Good Until the New Manager Got Promoted: How the Peter Principle Is Killing Teams
I hear it constantly in my coaching work:“It was great here… until my coworker got promoted.”In this episode, we explore one of the most common—and costly—mistakes organizations make: promoting top performers into leadership roles...
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19:34