At every growth stage of a small business the owner faces new management problems.  You trained for and are great at your professional skill but management is something new for you.  And it keeps changing and new fires popup demanding...

A business strategy runs the risk of being some overwhelming, multi page, document that you, and your staff, find hard to visualize.  So a Strategic Plan is often put on the shelf and rarely looked at. We show how to do a compr...

Describe your business intentions to both your staff and your customers quickly and easily so everyone is approaching your business with a clear understanding of your "North Star" that guides where you ...

The 5 Why Technique lets you and you team work through a list of possible reasons why something is not working to narrow down on the few that are the main cause of the problem.  Then you can fix just those principal problems rather than di...

Too much or too little inventory of any particular stock item means profits forgone (under stocking) or cashflow tied up in slow moving stock.  Either way, inventory control is vital for the health of a inventory-intensive business.  ...

Tough as it might be to imagine, there is ample evidence that the 80/20 Rule or Pareto  Principle can improve outcomes up to 16 times more with little extra work. 

All your business runs on Routines.  Poor Routines mean extra work and stress for you.  It also makes it difficult to delegate the Routine.  Or if you do, staff simply execute those wasteful routines.  See our simple Yellow ...

This video outlines several of the ratios or metrics that you can use to monitor the health of your business. Watching these as they change over time will alert you to any worsening situations before they catch you completely unaware. 

When we are considering possible business activities, it is very likely we just focus on what we already know.  But that overlooks other options that might be great but we have just not opened your thinking to consider them.  T...

Use this prefabricated 12faces 90 Day GamePlan to choose a business nice you like and which is tested for profitability before you launch.Read more on this link 

Use the Minimum Effective Routines (MER) technique to reduce stress and complexity by overhauling and streamlining the most critical Routines in your business

Get an introduction to our 90 Day GamePlan system.  A longer Sprint to help guide you towards your business Goal.  Takes under 30 minutes to learn and start implementing. 

This podcast also appears in the article describing how you can start using 1-2 week Sprints to better manage the host of jobs outstanding.It shows how to prioritise out...

This podcast explains GamePlan Sprints.  These are short (1-4 week) steps towards competing a quarterly GamePlan major project.LID12

Podcast of an introductory Lesson on the 12Faces Monthly GamePlan System.LID11

This is the podcast of a video lesson on how to develop the Destination part of your 12Faces GamePlan Business Planning Strategy

The "GamePlan System" offers a practical, adaptable routine designed to help small business owners "work smarter, not harder" and achieve sustainable business success. Unlike traditional, rigid five-year plans, ...

Most textbook business planning is unsuited to the realities of small business.  Expecting detailed financial projections in 3 to 5 year's time is totally unrealistic when a small business can barely see...

Just like an iceberg only shows 1/8th of its mass above water, your accounts have many more things they can tell you if you go looking.But many analysis tools assume a fair degree of experience and management and accounting training.&nb...

It is often hard for business Founders to "brainstorm" business issues with others.Friends and family may not have much business management experience.  It might not be appropriate to discuss some ...

Up to 1 in 5 businesses are failing at any point in time.This is a sad loss of time, money and effort and generates a lot of stress on business' owners.With small businesses, the owner is generally good in the area of their professi...

Local Services Businesses are those that draw customers from a few towns or suburbs around the business's office location.  Examples include building trades like plumbers, health professionals like dentists and professional serv...

Every business operator faces nagging problems from time to time that might be challenging to think of how to solve them.Many managers are professionally trained in their operational area but less experienced with the management side of...

Most business owners and managers have nagging issues in their business that they are not sure how to resolve; so they tend to just stay there and build up.The 12Faces Business Diagnostics system is a user-friendly way to narrow down th...

Anyone who might become your client moves through several stages in what has become known as the Buyer's Journey.  Your marketing needs to cover each stage so that you get the best outcome from your marketing.We say the stages are;&nbs...