Creating Superfans
In today's business environment, experience is everything. It’s the number-one way to differentiate yourself from your competitors and create customers for life. But, the inverse is also true. Everything is experience. Every interaction — even the small ones — can determine whether or not customers come back and what they tell their friends. The Creating Superfans podcast is a fun, entertaining crash course in turning customer experience into your superpower... no capes required! Each week, author and speaker Brittany Hodak spotlights brands she loves and interviews some of the most brilliant minds in business today. At the end of every episode, you’ll have a list of new ideas to turn your customers and employees into loyal, raving superfans.
Creating Superfans
My Favorite Books I've Read This Year
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I believe one of the most powerful things you can do to impact others is to recommend a book that could transform their personal or professional lives. In this week’s episode of the Creating Superfans podcast, I’m recommending my FAVORITE books that I read in 2023. Whether you’re looking to improve your customer experience or employee experience, or you’re looking for a practical guide to achieve your fullest potential, I’ve got you covered with some of the most impactful books to take with you into 2024.
Show Notes:
2:56 - Two Weeks Notice by Amy Porterfield (listen to her episode)
4:25 - Experiential Billionaire by Bridget Hilton and Joe Huff (listen to their episode)
7:00 - All It Takes Is A Goal by Jon Acuff
9:20 - Never Lose An Employee Again by Joey Coleman (listen to his episode)
11:15 - Thanks For Coming In Today by Charles Ryan Minton (listen to his episode)
13:45 - Unreasonable Hospitality by Will Guidara
15:55 - The Time To Win by Jay Baer (listen to his episode)
17:20 - Good Awkward by Henna Pryor (listen to her episode)
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About Brittany
Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who helps businesses turn customers into superfans. She’s delivered keynotes to hundreds of organizations around the world, including American Express, Benihana, and Keller Williams. Her trademark SUPER Model™ framework has empowered teams in every industry to transform customer apathy into advocacy.
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