Redefining the hotel experience: How IHG is evolving where we stay

Hotels aren’t just places to sleep anymore - they’re becoming ecosystems designed to support how we work, connect, and travel. On this episode, Chad and Miriam connect with IHG's Mel Bell to explore how the hotel landscape is evolving for business traveler today. From the role of technology and AI to the growing influence of younger travelers on amenities like communal workspaces, Mel shares how hotel brands are adapting to meet shifting expectations. She also offers practical tips for travel managers on strengthening conversations with hotel partners. It’s a fast-paced look at the future of hospitality and what it means for managed travel.

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