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All Can No Can't | Motivation Podcast
Welcome to All Can, No Can't – the podcast where we turn "I can’t" into "I can" and transform challenges into opportunities.
I’m your host, Jeff Luther, and I started this journey after dying on a CrossFit gym floor and getting a life-changing diagnosis. This experience forced me to confront what I thought I couldn’t do—and taught me just how much more I was capable of.
Each week, we’ll dive into stories, strategies, and mindset shifts to help you focus on what’s possible—even when life throws you curveballs. Whether it’s personal struggles, professional hurdles, or those quiet doubts that whisper "you’re not enough," this podcast is here to help you push forward.
Because when you stop fixating on the can’t and lean into the can, you’ll realize you’re stronger than you ever thought. Let’s do this together.
All Can No Can't | Motivation Podcast
064: Customer Service vs. Customer Experience: Stop Losing Money in Your Business
https://www.coachtoscale.com/home
Watch on youtube
Welcome back to the Service Business Blueprint Podcast with Jeff Luther! 🚀 In today's episode, we're diving deep into a critical topic every service business owner needs to understand: the difference between customer service and customer experience.
Jeff shares real-life examples, expert insights, and actionable strategies to help you elevate your customer experience and stop losing money in your business. Learn how to transform your customer interactions from reactive to proactive and build a brand that people love. If you’re ready to revolutionize your service business, this episode is a must-watch!
What You'll Learn:
The key differences between customer service and customer experience
How poor customer service can cost your business money
Real-life examples from top brands like Starbucks, Amazon, and Zappos
Practical tips to map out your customer journey and improve every touchpoint
How to create a seamless, memorable customer experience that drives success
👉 Subscribe to the Service Business Blueprint for more tools, tips, and strategies to grow your service-based business! Don’t forget to like, comment, and share!
Connect with Jeff Luther:
Instagram: @servicebusinessblueprint
Website: https://www.home-probe.com
Chapters:
0:00 - Introduction to Customer Service vs. Customer Experience
1:20 - Defining Customer Service
2:35 - Why Customer Service is Reactive and Costly
3:51 - Customer Experience: The Proactive Approach
4:17 - Creating Seamless Customer Interactions
5:35 - Examples of Great Customer Experience: Moe’s vs. Starbucks
7:10 - How Amazon and Zappos Set the Standard
8:21 - Practical Tips to Improve Your Customer Experience
9:54 - Mapping Out Your Customer Journey
11:12 - Personalizing Interactions for Success