ACUMA ONpoint
ACUMA ONpoint
Burnout to Breakthrough: Overcoming Stress in the Mortgage Industry
Ever reach that breaking point in your mortgage career where you're ready to walk away from it all? You're not alone. This eye-opening conversation with Kim Moore, Director of Mortgage Sales at Mountain America Credit Union, tackles the elephant in the room: burnout in the mortgage industry. Despite loving what we do, mortgage professionals often hit a wall where families become just numbers, stress overwhelms passion, and the joy of helping people achieve homeownership gets buried under endless tasks.
The conversation deepens into practical strategies that work, starting with remembering your fundamental "why." When you're drowning in the daily grind, attending loan closings to witness members' joy firsthand can reignite your passion. Building a reliable support team also proves crucial; knowing colleagues have your back allows you to truly disconnect when needed without worrying about clients or partners being neglected. Kim's most emphatic advice? Take real vacations. Whether it's a three-day weekend or a longer break, physical and mental distance from work provides an essential reset.
Ready to transform your relationship with stress in the mortgage world? Listen now to rediscover your passion and purpose while building a sustainable approach to this rewarding but challenging industry.
Sponsored by Class Valuation.
The views and opinions expressed in this podcast do not necessarily reflect the views or positions of ACUMA, its board of directors, its management staff or its members. The podcast discussion presented is conversational in nature and for general information only.
Speaker 3:Hello, welcome to Actors On Point podcast, a series focused on sharing the stories of people who are making a positive impact in the credit union mortgage industry. I'm your host, Peter Benjamin. Before we get to our episode, just a quick word from our sponsor.
Speaker 4:This episode has been brought to you by Class Valuation. Class Union, a specialized division of Class Valuation, is your dedicated valuation partner, built exclusively for credit unions. Our team members bring years of credit union experience to every project, with top-tier customer service and a commitment to quality. We proudly serve over 400 credit unions nationwide. Choose Class Union, your specialized credit union valuation experts.
Speaker 3:Today I am joined by Kim Moore, director of Mortgage Sales with Mountain America Credit Union. Kim, how are you doing today?
Speaker 2:Hi, peter, hi, I'm doing fantastic. It's a beautiful, lovely Friday, excellent, excellent.
Speaker 3:Excellent, excellent. You know, excited to have our conversation today. This is actually I say this often, but I don't want to say I actually mean it this time, but I do mean it. It's one of my favorite topics to talk about because I feel as though it impacts more of us than we often will admit. Now, I know I'm sandbagging us before we get to the topic. I don't want to give away too much, but before we get to it, I'm excited that you're here, excited to talk about the main topic, but, as always, got to pause, got to bring Justin in, Justin the Hawk. How are you doing today and what's the latest and greatest happening over at?
Speaker 5:Acuma, I'm good, peter. How are you, as always, man, living the dream? I love that response. See, that's what I look forward to on these podcasts is to make sure that.
Speaker 3:Peter's still living dreams, that's right Today's mine there we go. I love it, that's right.
Speaker 5:Over here at Acuna we are. I mean, we're about to hit the road again. We're getting ready for our next in-person event. So we're heading to Savannah, georgia, next week for our Focal Point Workshop, which will be happening on May 6th and 7th. I'm super excited about that. I've said it before, but I'm really excited just to see all of the culture that Savannah has going on the ghost tour, going on a ghost tour.
Speaker 5:I mean, we were kind of spitballing that idea not too long ago and this might be a thing. Who knows, maybe we'll have a ghost tour series. I may or may not make reservations. Uh-oh, here we go. Team building 100%.
Speaker 3:It may or may not be a bar hopping. Slash haunted ghost tour, slash history tour. Well, we all know that.
Speaker 5:Justin can use slash history tour. Well, we all know that Justin can use some history lessons. Yes, 100%.
Speaker 3:Anyways, all right, so Savannah.
Speaker 5:Savannah. So I'm excited about that. A lot of good culture down there, and so I'm really excited to see that. And if you can't make it to Savannah, don't worry, our next focal point workshop will be happening in Seattle, washington from June 3rd to 4th Also has good ghost tours.
Speaker 5:Also has good ghost tours, apparently. See, we went down a rabbit hole. If you're not registered, registered there's still plenty of time, so head over to the acne website for that, and then our biggest in-person event of the year. If you missed it, don't worry, it's still open. Registration is now officially open for the Make your Mark annual conference that is set to take place September 21st to the 24th. Head over again to the Acumen website to register and come make your mark with us in Denver, so we'll be excited to see you there. You like that? See what it did Boom. Denver has some good ghost tours too. Yeah, in denver, so we'll be excited to see you there.
Speaker 3:You like that see what it did boom yeah, denver has. Denver has some good ghost tours too yeah man, more ghost tours, all right.
Speaker 5:Well, I don't, I don't know I don't know why I went down this like rabbit hole of ghost tours, but savannah started it oh no, it was the airbnb article that came out that was talking about um, that somebody knew that there was a ghost at the airbnb and they were mad that they were too creepy and they were like how do you even litigate that right like? It was just one of those things and I shared the article with the team we went down this long I know I started.
Speaker 5:I started researching ghost tours in every city we were going to okay, all right, we're all gonna be scared when we come on stage to see everybody.
Speaker 3:Then telling you man peter, you'd be, you'd be shocked how much history is in every city we go to yeah, no, there's history everywhere.
Speaker 5:That's right. But if you're looking for additional networking or educational opportunities, um on may 14th we will have our next quarterly volume-based network meeting. So Kim Moore is actually the co-host.
Speaker 3:That's right, featuring one of our special guests.
Speaker 5:One of our special guests. So Kim Moore is the co-host of the 600+, so be on the lookout for that. And then the YPN meeting is going to be taking place on May 22nd, so that's their next quarterly meeting. So, again, you can't make it to the in-person stuff. We have plenty of networking and educational opportunities for you to take advantage of, including outside of our networks. We also have our webinar series, our fast tracks and inside tracks and, of course, our lovely on-point podcast. All right, thank you very much, thank you.
Speaker 3:All right, all right. Well, kim, where to start? All right, so I actually know exactly where to start. It's the same question I always start with, so I'm going to start there. So Atkins On Point podcast is a people piece and it's built around the simple idea that people in the credit and mortgage industry are absolutely amazing and I would put them up against anyone else in the mortgage industry and we wanted to make sure that we spotlighted those people and, in my mind, you are one of those people, which is why we wanted to make sure that, to make sure that you, you know chair the, you know the 600 plus, you know volume based round table. You, you did it for us two years ago at our annual comp.
Speaker 2:Yeah, and the year before, yeah that's right.
Speaker 3:That's right. So you've done it for the past two years. You're now doing it virtually for us. You're gonna do it again this year in Denver. Again, you're you're a thought leader, but at the same exact time, I want to peel back those layers right. For those that don't know you. The first question I always ask people is who are you? Who's Kim Moore? I think we ask that because we like humanizing the aspect, we like humanizing people before we even enter into the conversation, because it's so important to make sure everyone who listens to this podcast understands who we are as human beings, as professionals, because there's a lot more to us than just mortgage and just credit professionals.
Speaker 3:So first question who's Kim Moore?
Speaker 2:Oh gosh, how much time do we have, Peter?
Speaker 3:We've got 45 minutes or so. We've got longer, but yeah.
Speaker 2:So I'm from southeast Florida and relocated to Utah in 2009. And the purpose of the relocation was I was ready for a big change. I decided to go back to college and get my master's degree in economics and I was going to become an economist. I was like, yes, I've been an originator for 18 years, let's change it up. And I fell in love with Utah fell in love with a man in Utah and best decision I ever made to move to Utah.
Speaker 2:Then I got a great opportunity to work at a credit union, and prior to that I'd worked for big banks, so I was blown away at how credit unions really do place borrowers for members first and it's. I've been here 10 years now and it's been phenomenal. I'm going down a career path, but it's about what's happening in my world and it's just been so rewarding working at a credit union and you know what credit unions deliver and I'm a big skier. So in my personal time, my boyfriend and I spend pretty much every Saturday and Sunday on the slopes getting out there, and then in the summer months we spend our time hiking.
Speaker 3:That's awesome. That is awesome, that's awesome. So Southeast Florida, fort Lauderdale area or North of Jupiter.
Speaker 5:North of Jupiter. You're the first Florida person I've ever met not scared of the snow.
Speaker 2:You got to dress for it, Justin. You just got to wear the right clothes.
Speaker 3:That's right. Layer up man, layer up, that's right.
Speaker 3:You always put on more clothes. All right. Well, that's awesome, Awesome. Thank you for walking us through that, All right.
Speaker 3:So to get to the meat and potatoes of today's conversation and again, as I said earlier, it's one of my favorite conversations because it's often one that people either A will never or B just simply ignore. It's the idea that we are I guess it's twofold Stressed out or burnt out. It takes many shapes, right? It happens quite often in the mortgage business and you never know what's going to happen. You know, I used to jokingly say that you know being in the weeds like waiting tables. There's nothing better than being in the weeds. You're running around with your hair on fire, you kind of sort of feel like you're alive, but that it's okay for a short period of time that you get that adrenaline rush. But when you're constantly going and you're working seven days a week in the mortgage business, you just get to a point where it impacts you physically, it impacts you mentally, it impacts you, it impacts family, it impacts everything.
Speaker 3:And so when you propose the idea of let's have a conversation on how we can overcome burnout in the mortgage industry, I was like spot on, Because I think this is a real thing that every single one of us who's been in the mortgage industry a long time has experienced not once, not twice, several times throughout our careers. And we'll experience it again. And if we can just have one tidbit to remember, maybe we'll make that next time a little bit easier for us to get past. So let's have this conversation. So I'm going to let you take the lead on this, because I want to hear from you, I want to hear some thoughts, I want I'd love for you to share some stories, and I'm happy to share some stories, but I'd love to welcome your thoughts on the idea of overcoming burnout.
Speaker 2:Yeah, absolutely, thank you. I, I, uh, I'm glad we're talking about this. It's right, our industry is not easy and it's constantly changing. We have to stay on top of everything that is changing and trying to convey to our members what is happening, what can we do, what can we not do, and members get upset. Right, they don't want to hear no, they want to hear yes, it can be done. And so it takes a lot of creativity, especially from the loan officer who is member facing, to come up with ways that they can help give the best possible service to the member and, in the end, help them purchase their dream home.
Speaker 2:And one of the things I like to say to loan officers is this, too, shall pass. So when they're going through difficult times or trying to figure out how to overcome objectives with perhaps a loan approval, it's going to improve, right, this isn't going to last forever. So if they can just understand that it's not permanent, that they're going to have difficultiesan officers in particular, that when they're working with members, they have to be aware that they can resolve the situation. And if they can't, it's a learning opportunity, right, they can improve upon it. And when you've done it for many, many years. Yes, you are going to get burned out, but one of the best things you can do is keep attending closings. You go to that loan closing and you see how happy those members are and what you've done to help them achieve homeownership. You've helped them achieve their dreams. And just keep returning to the why. Why are you in this industry? Why are you here?
Speaker 3:You're here to help people get into homes. I like that. You said that and obviously this is an audio podcast only. We don't post any form of visual aspect of this on any platform. And I say that because towards the end of this story and towards the end of that comment, I had a massive smile on my face, because it's very true and I've told this story to several people.
Speaker 3:And when people ask me you know why did I apply for this job as president of Acuma, my response is always the same I love what I do. And when I say I love what I do, I love the mortgage industry 100%. You know it's about putting families in homes. You know it's about putting families in homes. And it got to a point where I lost sight of that. Families became numbers and I always told myself that when families became numbers and I started focusing on those numbers and, like my demeanor, changed Everything, Like I was stressing out, Like I was acting differently, Completely differently, To the point where my wife even noticed I needed a change and so I made that change.
Speaker 3:I made that decision to leave the credit union that I had respect at, that I had built a team that I loved and move on, and so I did, and so I like that, because everything you just said is exactly what oftentimes we need that reminder of. It's yes the mortgage business is. It's easy. I don't want to make it sound like anyone can do it, it's easy, right? It's not rocket science, right? We're not curing cancer.
Speaker 2:It feels it sometimes.
Speaker 3:It does. What makes it hard is that there's 2001 things we have to do on a daily basis. That's what makes it hard, right? And those 2001 things are repetitive. It's 2001 things for the Smith loan, the Jones loans, the Johnson's loans, and when you do every single one of those things 20 times a day, it ends up being 20,000 things that you have to do every single day. That's what makes it tough and I love that. You said when you feel burnt out, go get that reminder of why you're doing this. You'll get that energy again.
Speaker 2:Absolutely.
Speaker 3:Right. It's almost like you know that commercial or that movie, that sports movie or that sports commercial where you have like that old's you know grumpy and they forget why they're playing baseball right. Then all of a sudden that kid wants you know them to. That kid comes up to them and then all of a sudden that grumpy sports player is like their hero, right, and they just get that reminder, like the, why they're playing the game right. That's kind of sort of like it. Right, you need that reminder to keep pushing forward, right, going through hell, keep moving forward. You know, keep going. It's that simple, right. So what are some other techniques we can do as mortgage professionals, outside of the constant reminder of stepping in to move past burnout, to overcome burnout that you have seen work?
Speaker 2:Sure, the right support staff. So, whether that be you're in a managerial role, a loan officer, underwriter closer, knowing that you've got a team that is going to take care of work when you're out. You know I want people going on vacation and enjoying their time off and not thinking about work. So let's take loan officer, for example. We know that they probably burn out the easiest If they know they have a support team their processor, other loan officers that can take care of their referral partners, take care of the members while they're on vacation. They can go, release and have a good time and come back refreshed and ready to start over again. So I can't stress enough having the right team members and that takes a lot of practice and communication to get there right. It doesn't happen overnight, but when you know what it takes to succeed and helping show them the path if they're not already there, you have made your job so much easier.
Speaker 3:And I love that answer and I love that idea of knowing that you can rely on the person next to you is key to overcoming burnout, because it's such a fundamental thing that is rooted back to childhood in many ways. Childhood sports, right, we all you know for the most part we majority of us grew up playing childhood sports. Right, you know whether it's football, soccer, lacrosse, baseball, you name it. We can go down and watch different types of sports. Right, you know the ones that are team-based, that are not individual-based sports. You kind of grow up learning how to rely on the person next to you and I love that idea that where we go one, we go all and if you can rely on the person next to you, you're more likely going to be successful.
Speaker 3:When you're just having that tough time, that other person can pick up the slack. It resonates with me because you know I'm looking at. You know the guy who's being quiet right now. Yeah, there you are. I mean, I've been here the whole time, I know, but you're always quiet man, but you know there's. You know right now there's six of us on the Acuma staff. Right, when one of us feels burnt out, I know for a fact I can look at that guy. If I feel burnt out, he'll pick up the slack. He also knows that if he's feeling burnt out, I'll pick up the slack, absolutely. And anyone on our team knows that if Krista needs me to go make a dinner reservation somewhere, I'm going to make a dinner reservation because she needs that help, right? So having the right support staff, people around you that that can help you out key, key. And it's the small things.
Speaker 2:Absolutely, and what you're describing right is teamwork, and that's what it's about.
Speaker 3:Right, but oftentimes and I've seen it and I agree with you that loan officers are ones who they're not the only ones that feel that burnout, but they're the ones who feel the burnout the quickest and oftentimes feel that burnout first. I will say this loan officers oftentimes feel like they're on the island. Right, they're all by themselves right, yes, right.
Speaker 3:They're all by themselves Right, right, they're by themselves, right. And regardless of whether or not they're outside or inside, I still feel like there's, even regardless of whether or not they're inside, they still feel like that, that island, right. And so that communication, that that that team aspect helps make that island I don't know, I guess I guess the right terminology would be smaller or larger, but makes that islands kind of sort of go away. Right, am I cause? You don't want them to be on that Island, you want them being, you know, you know part of you.
Speaker 2:Absolutely, and you know, that's where team building activities come in to play as well. Oftentimes I probably more so on a quarterly basis right, when we'll try and get ops and sales team together. We do a summer picnic with them, we do Christmas events with them, and it's important to get them together. We even have one day a week where we've got our full underwriting team in and a lot of our sales team come in and it's nice to see the relationship they've built with one another Not combative, right. Let's talk this out, let's work on the deal together, and that was a big change coming into the credit union environment from my prior employer where I felt like it was ops against sales. I don't feel that in the credit union world.
Speaker 3:No, it's not like that, it's really not. It really is about the idea of people helping people. It's not just about that member facing idea of people helping people. It's really that internal side also. You know it's I mean, I, I've, I've drank that kool-aid hands down right, I mean I think we all have. That's why we're here. Um, so I'm intrigued again. I, I, I said it before, we've all experienced it once, maybe twice. It's not a matter of if it's going to happen, it's just a matter of when it's going to happen again. Was there ever a time that you just felt I'm getting out of this business, like I've had enough, like a hundred?
Speaker 3:times peace out, like. So I'm gonna go open my own like cookie shop or something like that, I don't really know.
Speaker 5:Like a barista.
Speaker 3:I mean, if you open up a cookie shop, peter and I are first on the list okay, no, no, I mean not so much cookies, like if you're like I'm gonna open up a shop 100 dedicated to brownies, that's where I'll be 100 legit. I mean only brownies, though, only no cookies, no cakes, only brownies.
Speaker 2:Different types of brownies oh, I gotta have chocolate chip cookies.
Speaker 3:Sorry, no nope, only brown you can always have a brookie, that's no, I guess maybe a brookie, but like seriously. On my birthday, my wife always asked like what do you want? Like, do you want a cake? You want, I can make you cupcakes. I'm like no, I want a, I want a brownie cake. So she literally just makes me a brownie and she makes it like a cake. So just that's all. It is just two brownies and she stacks it on top of each other and it's like cake wife of the year award.
Speaker 2:I love it.
Speaker 3:That's right, that's right More rabbit holes.
Speaker 5:Look at that.
Speaker 3:I know hey man hey man find them all day it don't dissect, don't dissect.
Speaker 5:No, but I do want to say though, kim, like I I love. I love because I'm not a mortgage person. Like I never sold loans, I never did mortgages right. I've worked in marketing for most of my career and I find that everything you're saying resonates real well with the marketing community because, like, I hear it all the time from friends, industry colleagues who've just been in the business for a long time that just like they're done, I'm guilty of it. Like I love the fact that you're trying to find ways to reignite your passion. When, kind of like what Peter said, you know, when he lost his like, he was like I need to back away. I lost mine and I actually left. I had to take a break. I went back to sales because that and it's kind of funny like because loan officers, that's more of a sales forward position. Like I left marketing to go do sales because I was like I need a break.
Speaker 3:Well, I mean, I thought marketing is supposed to be fun.
Speaker 5:Marketing is fun but it's also stressful at times. But no, I just find it interesting because it does relate about the same as far as, like that workload goes and the demand and all that. And so I've met plenty of people who burnt out and become doctors and nurses and they're like yep, and I'm like okay, that was different, hold on, hold on, no kidding. I met a doctor who was in marketing and they, they quit marketing and went back to school to become a doctor.
Speaker 3:And they were like yeah, I'm too stressed out as a marketer, I'm going school to become a doctor. Because they were like yeah, I'm too stressed out as a marketer, I'm gonna go become a doctor I was like what yeah?
Speaker 5:I was like I left I left medicine to become a marketer and I was like and I left marketing to go do like, what are we talking about? You went the other way, so yeah, but no, I I find it interesting because it does resonate about the same as far as, like, different lines of businesses experience stress in so many different ways and how they handle it and I think everybody's real quick to just kind of toss the towel in. So the idea of overcoming those and just finding ways to reset and doing team building activities and getting your people outside of the office, like those are great ways to just kind of remind them of what's so important about what we're doing.
Speaker 2:And we need to share it with the younger generation, right? What's the median age of a loan officer these days? In their 50s, right?
Speaker 3:Not young.
Speaker 2:Not young. No. Not young, so we've got to encourage the youngsters to get into this field. I was talking to my niece and I said Julia, do you like math? Is that one of your favorite topics? I like math. Oh my gosh. All right, we're going to get you to become a loan officer one day. Talk to her about the industry a little bit. She's like no, I have no interest whatsoever.
Speaker 5:You're also talking like way different generational gaps, where some kids of today are afraid of work.
Speaker 2:They are, aren't they what's wrong?
Speaker 5:It was just different worlds, different times, different upbringings, like young whippersnappers, those young whippersnappers, yeah, that's right, there you go.
Speaker 3:So they have to be like everyone else in the mortgage industry. They just have to trip into it. That's all it is.
Speaker 2:That's right, there you go.
Speaker 5:That's right. And I, I cannot stand that one. We just fell in. I woke up one day and I was in a mortgage business and I'm like that's the way it happens, man.
Speaker 3:That's the way it happens.
Speaker 2:Exactly, I was a marketing rep at a title company. I walked into this was in Florida walked into Barnett Bank and was speaking with a commercial loan officer trying to get him to send I'm sorry, he was a residential loan officer at the time trying to get him to send his title business and John says to me hey, kim, I'm going to go be a commercial loan officer. Are you interested in coming to work over here and being a mortgage loan officer? So you know, you just fall into it.
Speaker 3:Yeah, see, I was, you know a I can't use the word I was going to use um a gopher boy at a uh, at a law firm, and my, my best friend was like you hate what you're doing, just come work with us at this fun mortgage company. I was like okay, and I and they, I literally went on my interview and they're like here's where you're going to be sitting. I'm like awesome, and so I just started. It's like that's all it was.
Speaker 5:It's a whole idea, like I've been having this wonderful dream. Pinch me, don't pinch me. I don't want to wake up, yeah.
Speaker 3:Yeah, all right. So, going back to a question that I started to ask is there a time, or was there a time that you had burnout that you're willing to share? And I guess the next question is how did you get past it? What were some of the techniques that you used to get past it?
Speaker 2:Vacation, vacation. You just walked away. Yeah, you get past it.
Speaker 3:What were some of the techniques that you use to get past it? Vacation, vacation.
Speaker 2:You just walked away yeah, and not on just one occasion, numerous occasions. The realization that you know ready to just walk out the door. The best thing to do is step away right now, and knowing the support staff is there to do it. You know, even if it's just for a three-day weekend, just getting that one extra day in to try and overcome the stress of all of it. Vacations are key for me, and still are to this day.
Speaker 4:You turn your phone off yeah no, but I have a rule only in the evening.
Speaker 2:I would. I would allow about one hour in the evening for work. You know, some of us are workaholics. We just can't completely turn it off no, I get it.
Speaker 5:I, I get that too. I think that it's important, like if, if you're, you're really on that precipice of like, uh, I think I'm gonna to be done here. Cut your phone off, just cut your phone off. Take those three days.
Speaker 4:It'll be there.
Speaker 5:When you get back. I tell people all the time like sometimes you know we just have to turn our phones off. It's going to be here tomorrow.
Speaker 3:I tell you that.
Speaker 5:We tell each other that I mean again, you have a good support staff, I have a good support staff, nice Support system. Like I mean we tell each other all the time because we're a small team, as he said earlier Like there are times when we just have to remind each other, like it's going to be here tomorrow. Seriously, enjoy those moments.
Speaker 3:No, I mean but I like what you said, you know, just stepping away, taking a vacation. I mean, speaking for me personally, it wasn't actually until I had kids that I actually took my first vacation. I never, throughout my whole career, I never once took a vacation, which means, you know, that was 17 years in the mortgage industry before I had my son, before I took my first vacation. Wow, and that's when I realized life's too short. I spent all this time being burnt out and stressed out and I never once walked away and mentally reset physically reset, I mean, and that's it was.
Speaker 3:It was that moment that I realized you need that time to spend time with family. You need that time to just mentally reset, to get back to zero, to figure out who you are, sometimes once again, because you get lost in the numbers. You get lost in the minutiae of every single loan. You get lost in, you know, the day-to-days of checking emails, the routines, the various priorities that you have, the meetings and back-to-back stuff like that you name it. So I mean now it's. You know, we prioritize here that vacation time. It's needed.
Speaker 3:And your kids need it I mean, yeah, I mean, they're feral in the summer, so they really are. Yeah, listen, they're home today and I'm shocked we're not hearing them, like you know, making sounds like transverse rex in the background. So this is a good podcast, apparently.
Speaker 2:So, anyways, yeah may I share a story that kind of ties into what you're talking about.
Speaker 5:Please do Tyrannosaurus Rex, yes, yes.
Speaker 3:I was like this is awesome. No, seriously. Hey, did you notice my new little guy in the background? Look at that guy.
Speaker 2:Oh, that's cool. There's a TV show, a survival show type of show, on Fox. It's called Extracted. One of our loan officers last summer said hey, I have an opportunity to be on the show. I don't know if it's going to take me away for a week, six weeks, it depends on how well my brothers and I do on the show. So he goes off last September to be on the show and it is presently being aired right now. So we don't know what the outcome is and it is presently being aired right now. So we don't know what the outcome is.
Speaker 2:I was in Boise on Monday night and we all went to a bar, a title company sponsored in an event and we all got to watch Extracted together, watching him on this episode and at the end of the night the bar said to him this was so successful, we have so much business. Will you spend the next four or five Mondays however many episodes are left coming in and invite all your friends? And this will be wonderful because they want the business and I love what Jake's response was. My family loves watching the show with me every Monday. This is my opportunity to get to watch it with my kids, with my wife, with my parents, with my siblings. So thank you for the offer, but I'm going to return to watching it with my family every Monday night and we are dying to see if he won. We don't know yet, but it's really exciting.
Speaker 5:Extract it. Okay, I'm gonna look that up. Yeah, that's the show where the family has to push the button right.
Speaker 2:Yes.
Speaker 5:That's the one. Yeah, my wife and I, we were like we would not do well.
Speaker 2:She'd push the button in a heartbeat. I'd be begging for someone to push it for me. I wouldn't have made it night one.
Speaker 3:I've never even heard of this show. What's it on?
Speaker 4:Fox.
Speaker 3:Fox, okay, I'm looking it up, all right.
Speaker 2:But there's an example of he could have put work first, right, he could have said oh, I'll get all the real estate realtors to come, I'll get all the title reps to come build more business, but no, that's his Monday night activity.
Speaker 5:He does with his family and I admire that. No, I love it. And now he's back to being a mortgage loan officer. He is Talk about some awesome branding, though, because he got to put himself out there and be like yo. I do this for a living.
Speaker 3:I know he probably didn't no.
Speaker 2:Justin, that's your marketing brain working right there.
Speaker 5:That's right it is I'm sorry?
Speaker 2:No, we love it.
Speaker 5:That's where I go.
Speaker 3:All right, cam, we need to start transitioning to the second segment. But before we do, two questions, any final thoughts on just simple techniques we can utilize to overcome burnout? I've enjoyed the conversation, but any final thoughts.
Speaker 2:Yeah, I would say, select books that resonate with you, that are going to help you overcome the stresses in life. You know, it may be listening to a podcast, maybe reading your favorite book, it may be meditating, but find a practice that helps get you in the moment and out of the stress of what we're dealing with in our industry.
Speaker 3:Love it. So, to summarize, listen to the Acuma On Point podcast and find some books. Yes, got it. Okay, good, all right. So the last question, it's the same last question I ask everybody. It kind of goes back to the first question I asked, which was obviously who is Kim Moore? The last question is what keeps you going, what keeps you motivated, what keeps you pushing forward no matter what? So what is it?
Speaker 2:Drive right, Self-induced drive, pushing myself to be the best I can, and hearing positive stories. You know I love to be around people that are energetic and just want to find the good things in life and member stories. Every Monday morning we read positive member stories about their experiences with our team, and that lifts me up every time I read one.
Speaker 3:I love that. I love when I hear that credit unions do that, because it just it kind of gets you in the feels a little bit.
Speaker 2:It does.
Speaker 3:It does. All right, good, all right, kim, it's now that time for us to transition to the second segment of our podcast. Now, this is where we sometimes play Jeopardy, do dad jokes, you know random trivia stuff like that. Today, as you know, we're playing Jeopardy, so bear with me while I bring in the Jeopardy board into my screen and, as always, I'll describe it for our listeners. I'm going to share my screen here we go, all right. So, on my screen, little National Park Jeopardy, because Utah has some of the most beautiful national parks. Now on my screen is a standard Jeopardy board with five categories, ranging from points from 100 to 500. The categories are mountains, canyons, volcanoes, deserts and Utah's Mighty Five. Now, kim, I expect you to get every single one of those questions right Now.
Speaker 3:Justin, look what I did at the bottom. I actually changed the names to Kim and Justin, no longer Team 1 and Team 2. I figured that out. It took only about 40 episodes for me to figure out that I can actually change the names. So look at me progressing and evolving, all right. So, kim, a couple of things about our version of Jeopardy. For the sake of this, you do not have to worry about who is what is, et cetera, et cetera, et cetera. You, just when you pick a question, it's yours to answer. Now, if Justin wants to steal, he can steal, but if he gets it wrong, which he probably will, I deduct points pretty quickly. Just know that, okay. Okay, and if there's a gray area, I just deduct points. So just know that, okay. And if you start arguing, I dot points also. So all right. So any questions on that, justin, are you gonna?
Speaker 5:start arguing. We've never had a guest argue, by the way it's always justin, it's all always justin, right.
Speaker 3:just so, kim, because you are our special guest, you get to go first.
Speaker 2:All right, let's go with Mountains for 300.
Speaker 3:Ooh Mountains 300. The most visited national park in the US.
Speaker 2:What is Arches?
Speaker 3:The correct answer is the Great Smoky Mountains National Park.
Speaker 2:To a bad start.
Speaker 3:It makes you feel better. I wouldn't have got that either. I am a National Parks nerd and I would not have said that one.
Speaker 2:Well being in Utah. Of course I'm going to pick Arches, of course, alright.
Speaker 5:Justin, we're going to go with Canyons For 200 Canyons 200.
Speaker 3:Canyons, the site of Painted Wall, the highest cliff in Colorado. It's a park.
Speaker 5:The Grand Canyon. Nope the correct answer. I do not want steel.
Speaker 3:Sorry, the correct answer is Colorado.
Speaker 2:I do not want steel, sorry.
Speaker 3:Correct answer is Black Canyon of the Gunson National Park.
Speaker 5:Would you have taken any parts of that? What Would you have just taken? Black Canyon, I would have. Okay, well, that's good, that's good to know.
Speaker 2:Would you have said Black Canyon, Justin?
Speaker 5:No, I said Grand Canyon, which isn't even in Colorado. No, it's not.
Speaker 3:All right Kim.
Speaker 5:I didn't know of another one.
Speaker 2:All right, let's go with Utah's Mighty Five for 200.
Speaker 3:All right, here we go. Natural silence in the amphitheater is similar to the quality of a sound studio. Natural silence in the amphitheater is similar to the quality of a sound studio.
Speaker 2:Peter, I am flunking big time. I have no clue.
Speaker 3:Justin, you want to steal?
Speaker 5:No no.
Speaker 3:I am going to go somewhere in Bryce Canyon. I'm going to say the correct answer is Bryce Canyon.
Speaker 2:Bryce.
Speaker 3:Canyon.
Speaker 5:Look at me.
Speaker 2:Peter should be playing this game.
Speaker 3:I'm doing that all the time the correct answer is Bryce Canyon National Park. Okay.
Speaker 2:Utahns are going to be mighty embarrassed by me, alright.
Speaker 5:Justin, hold on, you forgot to deduct points oh sorry.
Speaker 2:Thanks, justin, you're welcome.
Speaker 5:I gotta stay in the lead with my minus 200. I'll go with volcanoes for 200.
Speaker 3:Climb atop a 14,000-foot active volcano. That is the most prominent peak in the Cascade Ridge.
Speaker 5:Okay, so there's a few problems with this question. There's one really big problem I have no idea where the Cascade Ridge is. That's the start. And two I don't know of any active volcanoes in the US, so I don't know.
Speaker 2:And I'm not stealing, peter, are you sure you're going to air this segment?
Speaker 3:Oops, sorry, I didn't mean to deduct it twice. Sorry, I give it back. Okay, what's the answer? The one outside Washington, washington, that's uh rainier. No, that's not a volcano the one in um mount rainier yeah, they're stolen. Look at that oh correct answer is mount Rainier National Park.
Speaker 2:Peter's winning. All right, Peter's having fun with this. All right, Kim, let's go with. We're going with 100. Mountains for 100. Come on Kim, Come on Kim, let's go with. We're going with 100. Mountains for 100. Come on Kim, Come on Kim.
Speaker 3:You got this, please. Formerly Mount McKinley, this mountain was renamed to its original indigenous name. You know this one.
Speaker 2:I do know this one. What is Denali?
Speaker 3:Yes, Kim Good job. Correct answer is Denali National Park and Preserve. Good job, Kim.
Speaker 2:Oh, we're even Justin.
Speaker 5:No, we're not. I still have to go. Oh man, let's go with mountains for 200.
Speaker 3:Mountains for 200.
Speaker 5:Fish for trout in the Snake River at this park know this. I'm glad. I'm glad you gave me that vote of confidence in the snake river at this national park, the louisiana national park, louisiana National Park.
Speaker 2:I'm going to steal.
Speaker 3:Him.
Speaker 2:What is Grand Teton National Park?
Speaker 5:Good job. What made you think I would know that the correct answer?
Speaker 3:is Grand Teton National Park.
Speaker 5:I just went off a snake. I feel like that's a Louisiana thing.
Speaker 3:All right, let's do one more round. One more round, then we'll wrap up. Kim, it's yours.
Speaker 2:Let's go with mountains for 400.
Speaker 3:Mountains 400. Oh, you're being confident.
Speaker 5:I like it. It's the only one we've gotten right by we, him and Kim.
Speaker 3:Alpine Visitor Center is the highest elevation for a national park visitor center.
Speaker 2:Oh, alpine, oh, highest elevation for a national park.
Speaker 3:What is glacier national park? That's a solid answer. The correct answer is rocky mountain national park oh wait, justin might have got it.
Speaker 5:No that wasn't going to happen All right, justin, all right, here we go. We're going to go with canyons for 100. Canyons For how?
Speaker 3:much 100. This canyon stretches up to 18 miles wide. The Grand Canyon. The correct answer is the Grand Canyon. I won Yay.
Speaker 5:Justin Granted, I did give that answer twice this episode.
Speaker 2:Congratulations, Justin.
Speaker 3:Congratulations. I hate that he won Damn it.
Speaker 5:We should go one more round. No, I'm kidding, I hate that he won. Damn it. We should go one more round. No, I'm kidding. I'm kidding, it's in there.
Speaker 3:Yeah, this episode's already long enough.
Speaker 5:I know.
Speaker 3:Well, Kim, that ends this episode's round of ACMA On Point Jeopardy. Thank you very much for participating. I hate to say that Justin got his fourth win.
Speaker 2:Fourth win, baby. Good job Justin.
Speaker 3:On a score of negative 600 to negative 500. It's okay. What was your worst score? Negative 3,000, something like that, something like that.
Speaker 5:That's when we played longer versions of jeopardy and I tried to steal. Then I quit stealing everybody's answers because I realized I don't know them. Poor peter's not a nice judge. Take a pic, I'm a very nice judge. No, no, no, you're not. We're not getting into this again. We've been there, okay, all right. Well, just because.
Speaker 3:Okay, just because you, archbishop Francis Ferdinand Kim, whose assassination started World War I.
Speaker 2:Oh, don't do history with me, Peter. I'm the wrong person.
Speaker 3:Well, I'll tell you this it's not Archbishop Francis Ferdinand, it's Archduke Franz Ferdinand. That's close. Not even, oh my God, not even close. Not even, oh my God, not even close. Come on, well, kim, thank you so much for being on today's episode of the podcast. Really do appreciate your time, really enjoyed the conversation and your insights into overcoming burnout and it was good seeing you.
Speaker 2:Thanks for having me. It's good to talk to you guys.
Speaker 3:Absolutely. And Justin, as always, thank you very much. My pleasure, Thank you. And, to quickly close out, thank you again to Class Valuation for sponsoring today's episode and to all of you. We know your time is valuable. Thank you for tuning in to the latest episode of the Acuma's On Point Podcast. We hope you enjoyed it. Until next time. Be well, my friends.
Speaker 1:Thanks for listening. We'll see you next time at the Acuma On Point podcast. If not already, be sure to subscribe and give us a five-star rating For more great episodes and information. Be sure to visit us online at acumaorg and to get the latest updates. Head over to our LinkedIn page.
