ACUMA ONpoint
ACUMA ONpoint
Is Recapture A Metric Or A Mindset
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“Recapture” gets thrown around like a single, simple number, but the truth is messy: there are many definitions, and your strategy can be wrong if your math is fuzzy. We’re joined by Marina Walsh, VP of Industry Analysis at the Mortgage Bankers Association and a two-time HousingWire Women of Influence honouree, to unpack how MBA defines servicing recapture, why the numerator and denominator matter, and what changes when you add products like HELOCs and second liens to the mix.
From there, we zoom out to the bigger goal credit unions care about most: deepening member relationships. We talk about practical relationship metrics like products per servicing customer, the share of servicing borrowers with any other credit union product, and why customer satisfaction and Net Promoter Score can make or break retention. One missed call, one escrow surprise, or one closing issue can cost the next loan and the referrals that follow.
We also dig into the tech side, including AI, automation, and predictive analytics, and how top lenders use borrower signals to act earlier than competitors. Think about deposit and income changes, home equity levels, credit movement, loan age, and even what members click on your site. We wrap up with Marina’s three priority moves for the next 12 to 18 months, plus MBA’s forecast through 2028 on rates and volatility, and why we’re still living in a purchase-led market. If you found this useful, subscribe, share the show with a colleague, and leave us a review so more credit union mortgage leaders can find it.
Sponsored by Dark Matter Technologies
Sponsor Message And Disclaimers
SPEAKER_04This is Aquazon Point Podcast. On today's episode, we dive into the data and techniques for servicing recapture and deepening member relationships. But before we get to our episode, just a quick word from our sponsor.
SPEAKER_00This episode is sponsored by Dark Matter Technologies. Dark Matter Technologies is helping lenders automate, streamline, and scale with confidence. According to Eric Burgoon, Chief Lending and Experience Officer at Lake Michigan Credit Union, Dark Matter is a true partner to us in every sense of the word. They listen to the needs of our team and members and continually work to help us automate and streamline the process. That's the power of technology built around real lending teams.
SPEAKER_01The views and opinions expressed in this podcast do not necessarily reflect the views or positions of Acuma, its board of directors, its management staff, or its members. The podcast discussion presented is conversational in nature and for general information only.
Meet Marina Walsh At MBA
SPEAKER_04Ladies and gentlemen, boys and girls, hello and welcome to Acima's Offline Podcast, a series focused on sharing the stories of people who are making a positive impact in the credit union mortgage industry. I'm your host, Peter Benjamin. Today, I am joined by someone who was just named to Housing Wire's Women of Influence, the legendary Marina Walsh, Vice President of Industry Analysis with Mortgage Bankers Association. Marina, my dear friend, welcome to the pod. And how are you doing today?
SPEAKER_02I am doing great, Peter. Thanks for that wonderful introduction. Oh, it feels very important. I keep telling my family that I'm a woman of influence.
SPEAKER_04Yeah. So now correct me if I'm wrong. This is not the first time. The last time you were considered a woman of influence in our industry was what, seven years ago, correct? Right?
SPEAKER_02Yeah, about seven, eight years ago. So it's been a while.
SPEAKER_04It's been all right. But we'll call it a two-time, it's almost like a two-time champ, two-time world champ or two-time woman of influence here in our pod. I think this is probably the most prestigious person we've ever had in our pod, so looking forward to it. Now, Marina, I'm looking forward to our conversation. Like I mentioned, we're going to talk about the data and techniques, about something I think is really important for credit unions, and that's you know, servicing and member recapture.
Vacation Talk And Event Updates
SPEAKER_04You know, but before we get to that episode, I always have to stop and I always have to pause and sidestep, bring Justin into the conversation. Justin the Hawk. How are you doing? And please tell us what's the latest and greatest happening over at Afghy Mom? I'm good, Peter. How are you? I'm good. I'm good. Just got back from vacation earlier this month. And you know, just living the dream, man.
SPEAKER_05I know you took my thunder. I was like, we're back. I mean, we are back. We've been on a somewhat of a podcast hiatus, so it's a little weird. Sabbatical. Sabbatical. Hiatus, sabbatical. Which one's less violent? But we're back.
SPEAKER_04How was your vacation, by the way? Uh one, I needed a vacation for my vacation. But two, it was me, it was glorious. I mean, we spent 10 days in Maine. I ate, you know, more lobster than I know what to do with, drank some good beers. When we were in Bar Harbor or Mount Desert Island, Acadia, Bar Harbor, probably hiked about 30 miles with around Acadia. So you know what I mean in national parks. That that was my heaven. So all in all, I can't complain. Feel rejuvenated and ready to go. There we go.
SPEAKER_02How old are your twins now?
SPEAKER_04They are, oh, look at you. Six and they're six, and my son is eight. Six and eight.
SPEAKER_02Six and eight.
SPEAKER_04Yeah, six and eight. So like young, but I tell you what, like, you know, I hiked a lot throughout Acadia. They probably did about half of that with me. That's a big thing. My son did a little bit more because there are a few more technical hikes that that we went on, and you know, the girls have very little legs. And so kind of stepping up on some of these like cliffs was gonna be a little bit more difficult for them. But yeah, it was awesome. So we go to, I know we're off track. Jeez. We tend to go to like to Bar Harbor like every other year. And this was the first year that I kind of saw like that that light bulb effect for them. Like this isn't a magical place, like Acadia is like a magical place, and why and they understand why it's so special to me. So that was cool to see. That was cool to see. That's awesome. Yeah, man.
SPEAKER_05Well, I'm glad to hear that you had a great uh vacation. It's time to get back to it. I know, but now we have to get back to work. I know. So now that we're getting back to it, our next network meetings, they will all be at the Make Your Mark annual conference this year. So that's something that we were doing a little bit differently. So for the Q3 meetings, you have to come to annual to attend these meetings. There's just no other way to say it. But with that in mind, our annual registration is also open. So we're gonna be in Vegas this year from September 20th to the 23rd. The agenda, which includes all those network meetings, is absolutely amazing. The speakers are lined up are absolutely amazing. Head over to our website to learn more and to get registered. You know, we're just real quick. I don't want to jinx it and I'm gonna knock on wood.
SPEAKER_04Don't yeah, knock on that wood. It's shaping up to be the largest event we've had. And I couldn't be more thrilled for this year's event. Like we have really fine-tuned this event, the you know, the activities, the sessions, the networking events. I mean, again, this I think this is probably gonna be hands down the best one we put on yet.
SPEAKER_05I totally agree. We're finding new ways this year to bring a different level of an experience to our attendees. So they it's certainly something that does not want to be missed. Right on. And aside from our on-point podcast, if you're looking for that extra education in the meantime, before we get back to our in-person events, check out our inside track webinars. Those are happening a couple times a month. For more information on all these, plus so much more, head over to our Acumen website. Okay.
SPEAKER_04Appreciate it, man. Thank you very much. Thank you. All right, Marina, come coming back to you. Now,
Who Marina Is And Why It Matters
SPEAKER_04again, we're gonna have this great conversation on servicing and really member recapture or customer recapture, you know, and kind of deepening that relationship. You know, but before we do, I always have to ask that the first question that I do on every pod. You know, so quick backstory. You know, we started this podcast because there was this opening, this gap in the credit union space where you know, we all listen to podcasts on a regular basis. But one of the things that we found was credit unions are doing something special. And it's very rare that people within the credit union industry are highlighted, regardless of the fact that they're doing these amazing things. And so we started off with this idea, okay, let's make the podcast a people piece. You know, and here we are kind of transitioning to more of a technical, you know, work-related conversation like we're gonna have today. But fundamentally, we still stick to the roots, we still stick to the core identity of what this podcast is, and that's getting to know people who make a positive impact in our industry. And because of that, you know, I always start with the first question, I always end with the same last question. You know, in that first question, and I sent it to you before our recording today, you know, the first question is always gonna be, you know, who is Marina? You know, really what makes Marina? So if you could, you know, that's really the first question. Before we dive into, you know, servicing and the data and recapture and all that stuff, first question out of the gate is always gonna be, you know, who is Marina? And you can take make this as work-related as you want to, professional as you want to, or you make it as personal as you want to. But please share.
SPEAKER_02Well, I'll start with the work first, Peter. How about that? I view myself as a financial analyst and an industry expert, having been in the industry now with Mortgage Bankers Association for a quarter of a century, long time, just had my 25th anniversary in October and always in research and economics. So, you know, being able to speak on all different facets of what's happening in the mortgage business, the business of mortgage banking, whether it's on the production side of the business or the servicing side. So that in a nutshell is me. And, you know, we try to bring the most accurate and best and most detailed data to our members to help them be successful. If they're successful, we're successful. So that's me in terms of work. Outside of work, I'm a mom, I'm a wife, I am a member of a book club for and that's longstanding. Yeah.
SPEAKER_04Is it is it one of those like book clubs that my wife belongs to where it's more like sitting around drinking, or is it actually a real book club?
SPEAKER_02Yeah, we do the drinking, we do the eating, the dinners, but we also now talk about the books. And so some sometimes we get into, you know, the Wreaths Witherspoon book club or the Oprah book club, and the books start being too much alight. But now we're trying to expand out a little bit.
SPEAKER_04So my wife's my wife's book club has not gotten to that point where they're talking about the books yet. So I mean, I guess it takes time. I guess it takes time.
SPEAKER_02It's an evolution. Stick with it over two decades. That again, I've been with that book club for a long time. But uh, that's me. I too like the outdoors. I'm looking forward to the beach, but I'm more a lake person and a hiking person and uh than beach, but I'll go to the beach if the opportunity to presents itself. How about that?
SPEAKER_03Love that.
SPEAKER_02And then, oh, Peter, most importantly, how did we meet? I'm a certified mortgage banker.
SPEAKER_04Yes, we are.
SPEAKER_02And uh Peter and I, way back in the day when your twins had not even been born, we were in the same study group for our certified mortgage banker. And uh, trivia question can you name the other people in our study group?
SPEAKER_04Absolutely. Darlene Lee and Sherry Gallas. Yeah, and God, she's at USAI, sure. She was at USA.
SPEAKER_02Way.
SPEAKER_04Way, yes.
SPEAKER_02Way, yeah.
SPEAKER_04We were strategic and purposely went after a small study group. And I think it helped us a great deal.
SPEAKER_02Yeah. And all of us are now CMBs, so that says a lot.
SPEAKER_04That's right. That's right. That's right. And the majority of us still keep in touch.
SPEAKER_02Yeah, that's absolutely. That's surely the case. Yeah.
SPEAKER_04All right. Well, Marina, thank you very much for sharing that. And I think that's good to share that because one couple things. Your staple at MBA events, right? I mean, your Sunday afternoon, evening, whatever you want to frame it up as, you know, presentation where you kind of dive into the data of our industry. You know, it it's one of those must-attend sessions. You know, as of late, you've been almost like a regular at our events. I'm glad you had an opportunity to kind of share that story or your story with the group because again, they've seen you, you know, they respect you, they listen to you. It's good for them to get to know you a bit more too. So I'm glad you went through that. Now, let's transition to the really the meat and potatoes of our conversation and you know, really servicing recapture and customer relationship deepening. Now,
Defining Servicing Recapture Clearly
SPEAKER_04I guess first question out of the gate, and then it's really just I think we have to define what this is. And the first question is really from your vantage point, and it can be you, Marina, or you at Marina at MBA, how do you define servicing recapture? You know, especially when we focus on, you know, how it may have evolved with credit unions, banks, IMBs adding home equity, which includes obviously HELOCs, you know, non-QM loans and renovation loans. So how do you define that servicing recapture?
SPEAKER_02Yeah, that's a great first question, Peter, because when you look at public filings, when you see different quotes saying, oh, we have a servicing recapture rate of 70%, you know that there's got to be something different in the definitions when MBA is coming out with a servicing recapture rate of 17% based on a study of about 60% of the servicing market. So very big differences. In fact, in a sort of a two-page PowerPoint, I summarized about 15 to 18 different ways of looking at servicing recapture. But to your question, we use a very simple way of looking at it. We don't take out. When you start taking things out, it gets a little bit hard. So we include most everything. But if you think about it, we include the servicing portfolio retention volume. And that could be refinances or it could be purchases within 12 months of the payoff. So that's your numerator. Denominator is simply of your own servicing. So you have to have owned MSRs, what paid off for whatever purpose? It could be payoffs for cash, could be payoffs for refi, could be payoffs to get another uh purchase loan. It doesn't matter. And so we look at this in both loan count and dollars. Now, to your point on HELOCs, it's been really tricky. And so we have recently revised our definition to say that HELOCs, and you may not like this, credit unions, but HELOC, there has to be a full payoff in order to include HELOCs as part of your quote, servicing portfolio retention origination volume. So there needs to be a full payoff. So if there is not a payoff of that first mortgage, it would not be included. That said, recapture is just one statistic. You can look at replenishment. You know, replenishment would have it, just the number of loans coming in versus those that are exiting. That's a really helpful data point as well. So, you know, recapture has its limitations for our purposes. We have it very simple way of looking at things, but there are plenty of servicers out there that have sort of different iterations of recapture. For example, if that loan originally came through a TTO channel versus retail or versus consumer direct. And so they can track sort of the whole history of that borrower. So, but everybody's at sort of a different level of where they are in terms of tracking that.
SPEAKER_04No, so please forgive me for kind of jumping around. And you know, this was gonna be one of my later questions, but I think it's a good question now. And
Relationship Metrics And Customer Satisfaction
SPEAKER_04you kind of hinted at a second metric. But you know, for our listeners, you know, whether they are heads of mortgage or executive, what's outside of recapture and replenishment, or maybe it's those are just good enough, what's one or two general organizational metrics you recommend they kind of put in their dApps for to keep recapture, retention, or even relationship deepening kind of front and center?
SPEAKER_02Yeah, yeah. I mean, as credit unions and depositories in general have a lot of information on their bank customers. And sometimes the mortgage and the retail side to the sides of the businesses don't always communicate well. So starting out simple with some basic metrics on what is our relationship deepening? What does that look like? How many bank products or credit union products, I should say, right? How many products do we have per servicing customer? Or just overall, how many products? That in and of itself is hard to track for some depositories. Knowing the percentage of your servicing customers with other products, any other product, checking account, credit card, HELOC. I think that those basic statistics are really important to track. And I would throw in something else, Peter, which is customer satisfaction. You make one bad move either in terms of the production side when the borrower's closing with you and something goes wrong, or on the servicing side, for instance, the borrower is shock because they weren't educated on escrow payment increases. One kind of mistake or turnover, so to speak, could really set you back. So understanding your net promoter scores, understanding customer satisfaction, finding out ways to fix those issues because borrowers can be fickle. One thing that they feel as if they've been wronged in some way. And guess what? There goes your recapture. They're going elsewhere, and there's plenty of elsewhere to go to.
SPEAKER_04Yeah, and I'm glad you brought that up, you know, for a couple of reasons, right? Or all of this up. This is gonna sound horrible. And I don't mean to come sound so negative, but back when I was the head of mortgage division, you know, I would always tell my staff, customer service is a fine art, right? You're only really as good as your last mistake. And that's really kind of just echoing exactly what you're saying. You know, they're fickle. You don't return one phone call, you know, and your net promoter score could go down, right? You miss a closing date by one day, even though it's not detrimental to anybody. Again, you're losing a possible referral relationship. That member, that customer might think of you as it negatively. You know, so I love that you brought that up. But I'm also I love that you kind of focus on, you know, kind of metrics for the deepening of the relationship because you know, we're actually getting ready to release a white paper, what I think like a week or so, something like that, that really focuses on mortgage as a growth engine. And it's really intended to say, hey, by getting a mortgage, it leads to auto loans, it leads to home equity, it leads to credit cards, right? If someone buys a house, they're gonna want to go get a credit card to help buy the furniture in the house, right? Well, now they have a new garage, and so now they they finally can get that Corvette they've always wanted, or that boat, right? So I mean, I I love that you kind of bring that up as such an important metric because especially when we focus on credit unions, I just I don't think we do this well enough to say, hey, this is why mortgage needs to be a priority because it leads to these other things.
SPEAKER_02Yeah, and I would say, Peter, there's a business imperative to make that argument. Mortgage needs to make that argument because let's face it, for the last three years, we've had these are tough times for mortgage. We're not back in 2021 where, you know, refinances were just popping up. There's no low-hanging fruit anymore. And to sort of demonstrate the value of mortgage to the credit union as a whole, it's just becoming more and more important. It's not enough to just say, well, we're bringing in some incremental income, net production income to the credit union. You know, we need, especially at this point in time, you know, when margins are still relatively thin, that argument needs to be made. And some depositories and credit unions are doing it better than others. Yeah.
SPEAKER_04So, you know, let's kind of keep going forward.
AI And Predictive Analytics For Recapture
SPEAKER_04And I want to talk about, you know, technology, right? Because uh our last white paper, we focused a lot, we actually focused on the need to invest in technology. So based off your research and the data that you have, when you think about all of the strides or the enhancements made related to technology, I'm assuming that they have caused a higher servicing cost to just maintain those loans or even just originate those loans. So to that point, you know, what are you seeing among, we'll say, the top originating institutions, IMBs, banks, credit units, doesn't really matter, in terms of using the same tools to offset the cost for recapture.
SPEAKER_02Sure. I mean, I will say there are so many amazing demos. I'm sure you're gonna have them at your conference in the fall, and we at MBA have them. There's so much out there that it's overwhelming right now. In terms of what can be done. And artificial intelligence, I know people have heard it ad nauseum, but it's the number one request we get from our members is just getting a handle on what's out there. And the demos I'm seeing, what I'm hearing about what can be done, you know, eliminating all this stare and compare, making things, making communications more effective with borrowers through prompts. There's a lot there on the servicing side and on the production side. There's a lot of data. And I don't even know necessarily whether there's this as AI specifically or just overall technology advancements, but you do have amazing predictive analytics to really understand what borrowers are doing and why they're doing it. And to basically get the clues as to what's happening with the borrower to even be able to better target individuals who may be in the money for a recapture and or thinking about buying a home. You think about the large independence right now and how they are trying to buy up various pieces of the whole home buying process, not just the mortgage piece. It's to get a better understanding of who that borrower is and what their needs are. So there's certainly a lot of data out there, a lot of analytics. You see some independents that are very successful, even those that have big correspondent shops, they build up their servicing, but then they are getting that recapture of that servicing book, even though those loans came in through the correspondent channel. And it's really because they have the analytics, they have the technology in place, predictive analytics to know, to know a lot about their customers.
Early Signals And Trusted Advisor Moments
SPEAKER_04So it kind of prompts a question, right? I mean, you obviously have a lot of data, you read the reports from a lot of round tables. So based off of that, you know, outside of your standard rate and turbine refi triggers, what would you say are two leading indicators that a credit union who services their loans should be tracking to predict the recapture that you're talking about?
SPEAKER_02Yeah. Yeah. I mean, there's so many. I can't name two, but I'll name some of them. Change in income if they have their savings account. Is there a substantial change in terms of their deposit levels? That would be one indication. Just keeping track of the home equity levels, that may be a signal. Obviously, credit scores come into place and life events, clicks, keeping track of what borrowers are doing on your website, being able to know, gosh, they clicked on this two times this month. Why? Why did they do that? What are they interested in? Loan balances obviously come into play. I guess that would be more, Peter, your standard rate-term refi, right? The higher the loan balances that we're seeing, you know, higher refines among the higher loan balances. But just the aging of the loan, the amount of the loan balance, the amount of home equity, but also taking the clues from what borrowers are actually providing to you already. Those are a few. I couldn't name just two. I'm sorry.
SPEAKER_04No, but I like that you said that because you know it's most certainly a conversation I feel like we've had. And Justin, you can correct me if I'm wrong, but I feel like we've had this conversation in several of our events and maybe even on this podcast, how credit unions just have a wealth of information on their members. And if you're not tracking that information, you know, just a variation in income or a change in address or who knows, or change in deposit, right? If you're not tracking that and you're it doesn't prompt you to take action, you're kind of sort of missing the boat, right? And I'm so glad you brought that up because I feel like we are do our best to kind of talk about it, right? But it's like my kids, right? I'm not really in our members to my kids, but I coach my kids in sports, right? They don't listen to me because I'm dad, right? But if someone else of another coach tells them the same exact thing, well, they must be right. So I'm gonna do it that way, even though I just told them the same thing. Anyways, I'm not bitter or I'm not, you know, you know, bringing up some hard feelings, but anyways, I'll come back.
SPEAKER_02And I also think, Peter, for depositories in general, they all have to be on the same team. For instance, if you're seeing a customer with credit card debt and they have a ton of home equity in place, and there's an opportunity for debt consolidation, be that trusted advisor, you know? Be that trusted advisor and present another opportunity for them.
SPEAKER_04No, that that's good. Just for the sake of time, I'm gonna move on to just some closing questions.
Three Priority Moves For Credit Unions
SPEAKER_04Let's kind of role play. You know, first one is you are advising a credit union, and when you go in there, they kind of just kind of sort of feel like that average, you know, credit union, average servicer. Nothing really wows you. If you were to advise them on three priority moves to make over the next 12 to 18 months to materially improve, you know, recapture and deepen those relationships, what would it be?
SPEAKER_02Okay, here I go. Number one, you gotta track when you talk about improvements over what. So you need to pick some metrics to track on a regular basis, whatever they may be. It may be replenishment, it might be recapture, it might be looking at deposits per loan officer. Who knows? But you gotta pick a few metrics and have that as your starting point and then consistently track it. So that's number one. Number two, I already brought up, you've got to have a sense of what your borrowers are upset about, what they like, what they don't like through customer satisfaction surveys on both the production side and the servicing side. And then number three is you gotta have a game plan that involves all different units of the credit union. Because, you know, just like any organization, you can become siloed. Credit cards is over here, home equity may or may not be part of the mortgage. Then you have mortgage, you know, you have all these different disparate business units, but they've got to all somehow come together through really good communications and quite frankly, leadership and come together to have a common mission, to make it be known that this is extremely, that this is important, that this is good for the credit union as a whole.
SPEAKER_04No, that's great. Thank you for that. All right. So, next question, second to last question.
MBA Forecast Through 2028
SPEAKER_04If you were to kind of look ahead to 27, 28, again, we're we're role-playing, you have a crystal ball. How do you expect the mix of originations, whether it's purchase versus refi, and the interest and rate environment is kind of takes shape?
SPEAKER_02Yeah, yeah. I'm gonna have to refer, it's not gonna be my crystal ball, it's gonna be the crystal ball of all of MBA research and economics. And that's fair. That's fair. We redo our forecasts on a monthly basis. So if you don't like it this month, maybe you'll like it next. But officially, we're pretty flat in terms of rates at 6.5%. Now, that saying, you know, you could have a day like today where it was announced that the ceasefire is off, and that will have, you know, that will cause changes in rates. So you're going to have ups and downs. And then that means that you really have to act quickly, right? Because you may have some news that comes out that will result in 25 basis points drop in rates. And you got to be able to take advantage of that. But over the next three years, we're pretty flat on a quarterly basis, but just know there's a lot of volatility. And so those could go up and down. Now, in terms of volume, it's going to stay right a little bit above 2 trillion, is where we're looking through 2028. And about one third will be refines and two-thirds purchase. So, Peter and Justin, it's staying pretty much a purchase market, is what we're seeing. There would have to be something extremely dramatic. The economy is being powered right now by AI. So we aren't anticipating a recession. I think our estimates for the probability of a recession are about 30%. So given that, that's sort of where we are, we're not going to see rates just drop precipitously. We have that the problem with inflation right now that's not going anywhere, even with a new Fed share coming in. He's indicated he seems pretty hawkish. So, like, yeah, that that's where we are. It's going to be purchase market, but again, our forecast only includes Spurs. So there are opportunities in the HELOG space and the seconds space that would not be incorporated into our forecast.
SPEAKER_04Okay. Okay. Last question.
What Keeps Marina Motivated
SPEAKER_04And it kind of goes back to the last question I ask everybody. And we're kind of pivoting away from the actual content itself. But the last question really goes back to that people piece and really what keeps you going? What keeps driving you day in, day out to really serve our industry? You name it. So what's what keeps you going?
SPEAKER_02I love this question because obviously I mentioned I've been in this industry a long time and I've been with the MBA the whole time. And so my answer has changed as I've matured. Like fine wine, right? But I would say what really keeps me going is our members. I love helping our members. I love interacting with them. I'm in a fortunate position where I do travel a lot and get to meet with members. And so it's never boring. Mortgage is never boring. There's so much change. I always learn something new, no matter what conference I go to or what speaking engagement, I learn something new from our members. So that kind of keeps it really fresh and interesting. I'm able to sort of think back historically at similar situations and do that compare when I need to. But yeah, yeah. Keeps things exciting.
SPEAKER_04Love that. Thank you very much. And if you can't tell, you know, by the tone of her voice, Marina is very passionate about what she does in our industry, and it kind of bleeds through and how you present things. So again, thank you very much. Now, Marina, now it's time for us to transition to the second segment of our podcast.
Dad Jokes And Closing Thanks
SPEAKER_04And this is where we sometimes play Jeopardy. Sometimes we do fun facts. But today we're doing the most requested segment, the fan favorite segment of dad jokes. So, Marina, prior to the recording, I asked you to come prepared with two dad jokes. So here's what we're gonna do. You're gonna share your two dad jokes. Justin's gonna share his two dad jokes, and I will wrap up with my two dad jokes, and then we'll just close out. Does that sound good?
SPEAKER_02That sounds very good. And and Jeopardy scares me. So I'm glad we're not much preferred dad jokes. I can handle this. It's okay.
SPEAKER_05You would have been playing me ever losing streak. I think you've won the last one, Justin. I mean, one, I don't know if we can call one winning streak a winning streak. Well, if we don't play it ever again, you only winner. Yeah, you're a defending champion. I like this idea.
SPEAKER_04We're never playing Jeopardy again. Okay. All right, Marina, hit us.
SPEAKER_02Okay, I'll do a knock-knock joke. Knock-knock.
SPEAKER_03Who's there? Who's there?
SPEAKER_02Refy.
SPEAKER_05Refy who?
SPEAKER_02Refine me when brakes go down. Refind me.
SPEAKER_04Well, Marina, I love it. I love it. All right. Hit us with one more.
SPEAKER_02Okay, what's the next one? I love the World Cup. I'm following the World Cup, so I'll do a World Cup joke. So why do mortgage lenders love the World Cup?
SPEAKER_03Why? Why?
SPEAKER_02Because everyone's trying to qualify.
SPEAKER_03That's good.
SPEAKER_04All right. I love it, Marina. Thank you very much. All right, Justin, hit us. All right.
SPEAKER_05What looks like half an ice cream cake?
SPEAKER_04What? If it's one that's like my ice cream cake, I'm gonna be so what?
SPEAKER_03The other half it was.
SPEAKER_05It was. I'm sorry.
SPEAKER_02I knew I was actually gonna say anyway. Yeah.
SPEAKER_05I knew Peter would be very excited to hear me say that one. And then uh why did the scientist wear so much sunscreen? Because he was bright? No, because they were a paleontologist. Paleontologist.
SPEAKER_04Oh god. That was good. That was good. Thank you. That was good. All right, I'll wrap up. What do you call a dog who can do magic?
SPEAKER_03Oh, that's I don't know.
SPEAKER_04A labor cadabrador.
SPEAKER_03Oh, that's cute. Oh, I like that one.
SPEAKER_04And by the way, my lab is literally snoring. If you hear snoring on this recording, Justin, I apologize. She's right here and she's just snoring away.
SPEAKER_02I don't know. I think mine won because they were mortgage specific.
SPEAKER_04Oh, Marina, we've been doing so many of these, but over three years, right, Justin? Yeah. We're at that point where we are reaching deep into the internet to find new jokes for us to tell. But I love it. Claude. Yeah.
SPEAKER_02There's always Claude.
SPEAKER_04There is always Claude. There is always Claude. Well, Marina, thank you very much for taking time out of your very busy schedule to sit down with us. Really enjoyed it. Thank you for always being such a great supporter of Acua and me. Our events are better when you're there. So again, thank you very much for taking time today.
SPEAKER_02Oh, thanks, Peter. Thanks, Justin. This was fun.
SPEAKER_04Good, good. And Justin, thank you very much. Of course, it was my pleasure. And to close out, thank you again to Dark Matter for sponsoring today's episode. And to all of you, we know your time is valuable. Thanks for tuning in to the latest episode of Acuma's On Point Podcast. We hope you enjoyed it. Until next time, be well, my friends.
SPEAKER_01Thanks for listening. We'll see you next time at the Acuma on Point Podcast. If not already, be sure to subscribe and give us a five-star rating. For more great episodes and information, visit us online at Acuma.org. And to get the latest updates, head over to our LinkedIn page.
