The Hotel Owner Who Became a Flight Attendant: Life, Leadership, and the Pursuit of Service with Rachel Vandenberg

Hotel owner, leadership coach, and now flight attendant — Rachel Vandenberg returns to the show in a candid conversation with hertelier co-founder and Hospitality Daily career correspondent, Nancy Mendelson. They dive into what it really means to lead with empathy, why great service starts with your team, and how Rachel uses a coach approach to build stronger hospitality cultures. Plus, Rachel shares what inspired her to chase a lifelong dream: 30,000 feet in the air.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands